At a Glance
- Tasks: Lead the reception team, ensuring a warm and seamless guest experience at our luxury hotel.
- Company: Join The Londoner Hotel, a prestigious 5-star super-boutique in the heart of London.
- Benefits: Enjoy competitive salary, 28 days holiday, complimentary meals, and great discounts.
- Other info: Opportunities for promotion and access to training programs for your growth.
- Why this job: Be the face of luxury hospitality and make every guest feel special.
- Qualifications: Experience in a similar role with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Reception Manager to join our Front of House Team at our 5-Star super-boutique The Londoner Hotel. You will be the face of the hotel's arrival experience, ensuring every guest receives a seamless, warm, and personalised welcome. Working closely with the Front of House Manager, you will drive service excellence, team performance, and operational efficiency in one of London's most prestigious hospitality settings.
Overview
- Manage daily reception operations, ensuring smooth check ins, check outs, and guest interactions.
- Deliver and uphold 5 star service standards, handling VIPs, special requests, and complex situations with confidence and charm.
- Coach, mentor, and motivate receptionists and supervisors to achieve exceptional performance.
- Oversee cash handling, billing accuracy, room allocations, and system processes.
- Work closely with Housekeeping, Concierge, Guest Relations, and Reservations to ensure a flawless guest journey.
- Manage guest concerns with professionalism, empathy, and effective solutions.
- Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.
About You
- Proven experience as Reception Manager, Assistant Reception Manager, or senior Front Office Supervisor in a 5 star hotel.
- A natural leader with strong communication skills and a passion for luxury hospitality.
- Confident in managing fast paced operations while maintaining calm, polished professionalism.
- Strong knowledge of PMS systems, billing procedures, and guest service protocols.
- A warm, engaging personality with a genuine commitment to exceptional guest care.
Our Benefits Package
- Competitive salary
- 28 days Holiday per annum including Bank Holidays increasing with long service
- Complimentary hot meals, salad bar, and unlimited beverages provided daily
- Recruit a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and their friends
- Access to a discount platform for all of the most popular stores and outlets
- Auto enrolment into our company pension scheme
- Regular social events across all hotels
- Annual company recognition events held in January each year
- Wellbeing champions across all of our hotels
- Access to our company doctor for medical appointments and occupational health support
- Access for all hosts to our online learning platform Edwardian Academy
- Opportunities for promotion and a wide range of training programs to support your development
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Reception Manager in London employer: Job Search Place Limited
At The Londoner Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions service excellence and personal growth. Our team members enjoy competitive salaries, generous holiday allowances, and unique benefits such as complimentary meals and preferential accommodation rates, all within the luxurious setting of one of London's premier hotels. With a strong focus on employee development through training programmes and opportunities for promotion, we ensure that our staff are not only valued but also empowered to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. They might have insider info on openings or even put in a good word for you.
✨Tip Number 2
Show up in style! If you're applying for the Reception Manager role, consider visiting the hotel as a guest first. Experience the service and take notes on what you love and what could be improved. This will give you great talking points during interviews.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle VIP guests or tricky situations. Practise your responses so you can showcase your calm, polished professionalism when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at The Londoner Hotel.
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in luxury hospitality. We’re looking for someone who knows their way around a 5-star environment, so be specific about your past roles and achievements.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Londoner Hotel.
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research The Londoner Hotel thoroughly. Familiarise yourself with its services, values, and what sets it apart in the luxury hospitality market. This knowledge will help you demonstrate your genuine interest and show that you're ready to represent the hotel’s brand.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully coached or motivated staff. Highlight how you handled challenges and improved team performance, as this will resonate well with the interviewers.
✨Demonstrate Exceptional Guest Care
Be ready to discuss specific instances where you've gone above and beyond for guests. Think of examples that showcase your ability to handle VIPs and complex situations with charm and professionalism. This will illustrate your commitment to delivering 5-star service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage guest concerns. Practice responding to potential situations you might face at the reception, focusing on empathy and effective solutions. This will help you convey your readiness for the role.
