At a Glance
- Tasks: Manage patient bookings and act as the first point of contact in the Imaging Department.
- Company: Join London North West University Healthcare NHS Trust, serving a diverse population of nearly one million.
- Benefits: Salary ranges from £30,630 to £32,346 per annum, inclusive of HCAS.
- Other info: Position based at Northwick Park Hospital, known for its busy emergency department.
- Why this job: Be part of a university teaching NHS trust with a focus on training future clinicians.
- Qualifications: Requires a Level 3 Vocational Qualification or equivalent experience in a hospital environment.
The predicted salary is between 37338 - 44962 £ per year.
We have a vacancy for a Clerical Officer to join the team at Northwick Park Hospital Radiology Department. The post holder will provide a comprehensive and efficient reception and examinations booking service to patients attending the Imaging Department. They will take the lead role for a particular modality, ensuring bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all imaging request forms. They'll also be expected to work independently, manage and prioritise their workload, and liaise closely with the wider administration team in the Department.
This vacancy may close early once sufficient applications have been received. To avoid disappointment please submit your application early.
Main duties of the job:- To act as the first point of contact for all patients as they arrive for their examinations in the Imaging department and attend to members of the general public seeking information and support regarding imaging services.
- To act as the first point of contact for other medical staff, planned visitors and delegates who have appointments/meetings within the department. ID badges and security checks are undertaken on first arrival.
- To deal with all telephone queries entering the department from patients, general practitioners, consultants and other hospitals, as well as general departmental matters. This includes changes to appointments, addressing any conflicting appointment information, and requests for images on CD, and fielding calls to radiologists and other members of staff.
- To ensure that all telephone calls into the Call Centre are answered within the agreed time and in line with the Trust telephone standard.
- Good standard of education at Secondary level
- Level 3 Vocational Qualification or equivalent experience
- Recognised qualification or possess the willingness to be trained
- To communicate and deal effectively with callers in person and by telephone and pass on accurate messages and information
- Ability to work under pressure
- To work well within a team structure
- Good timekeeping
- Ability to empathise with patients
- Experience in dealing with people at all levels.
- Knowledge of Data Protection Act and patient confidentiality
- Worked in a hospital environment previously
- Knowledge of a radiology department
- Knowledge of PACS or equivalent hospital system
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£30,630 to £32,346 a year inclusive of HCAS pro rata - per annum
Radiology Clerical Officer in London employer: Job Search Place Limited
London North West University Healthcare NHS Trust is dedicated to providing high-quality care across multiple hospitals. Employees benefit from a competitive salary and the opportunity to work in a renowned teaching environment. The trust serves a diverse community, enhancing the impact of healthcare delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Radiology Clerical Officer in London
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We think you need these skills to ace Radiology Clerical Officer in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Job Search Place Limited.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Job Search Place Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Job Search Place Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Job Search Place Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
