At a Glance
- Tasks: Ensure product safety and quality by conducting audits and supporting investigations.
- Company: Join New England Seafood International, a leader in sustainable seafood sourcing.
- Benefits: Competitive salary, 20-25 days holiday, and pension contributions.
- Other info: Collaborative culture with opportunities for training and development.
- Why this job: Make a real impact on food safety and quality in a dynamic environment.
- Qualifications: Experience in FMCG and knowledge of technical management systems required.
The predicted salary is between 30000 - 40000 £ per year.
New England Seafood International (NESI) was established in 1991 and is an importer and processor of premium fresh and frozen sustainable fish and seafood. NESI employs circa 850 people across three sites in the UK and imports a wide range of wild and farmed fish and shellfish from all around the world. We are part of the Sealaska Corporation, an Alaska Native corporation formed in 1971 and which is owned by 26,000 Tlingit, Haida and Tsimshian shareholders, who are all bloodline descendants of the first settlers to the Americas. Our vision is to "show people how to enjoy fish every day" and we pride ourselves on our supply chain integrity, sustainable sourcing and high-quality product. Our values run through our business and are Respect, Customer Care, By Learning We Grow, Team Spirit and Integrity.
The QA role ensures all products are safe, legal, and meet quality standards by monitoring compliance, conducting audits, supporting investigations, and working with site teams to maintain high food safety standards.
Role & Responsibilities
- Quality & Compliance
- Investigate serious customer complaints as part of a multifunctional team and communicate findings to Q3.
- Support both internal and external audits, representing the Technical function.
- Participate in customer visits and audits as required.
- Verify and measure delivery of technical and food safety standards across the site, ensuring compliance with customer and NESI requirements.
- Address non-conforming product or activities promptly to protect both NESI and customer brands.
- Auditing & GMP
- Conduct CCP audits against the defined schedule, ensuring non-conformances are identified, escalated, and closed using Root Cause Analysis (RCA).
- Carry out GMP audits and support preparation for GMP walks and customer visits.
- Challenge factory standards and promote continuous improvement.
- Conduct raw material audits to verify correct use and handling, generating detailed reports and highlighting issues.
- Complete hygiene inspections including in-process and post-cleaning swabs across day and night shifts.
- Review and sign off hygiene documentation, ensuring standards are met.
- Incoming Goods & Production Checks
- Conduct intake checks on all incoming raw materials to ensure: Approved supplier status, Compliance with specifications.
- Perform line start-up checks and elevate any issues to Operations and Technical Management.
- Collect taste panel samples as required.
- Testing, Monitoring & Calibration
- Maintain calibration risk assessments and carry out daily, monthly, and annual calibration checks.
- Deliver environmental, product microbiological, and chemical monitoring programmes.
- Ensure samples and swabs are taken as per schedule.
- Support investigations into out-of-specification (OOS) results.
- Sample collection (including taste panels and environmental swabs).
- Training & Development
- Train production operatives on: Correct handling of raw materials (with support from subject matter experts where required), CCP and OPRP requirements.
- Deliver training following process updates and procedural changes.
- Documentation & Systems
- Generate and maintain product life matrix sheets, ensuring timely communication to relevant teams.
- Maintain the Approved Supplier Matrix and attend monthly review meetings with Supply Chain.
- Support QAS reviews and updates led by QA.
- Participate in NPD trials and pre-production activities.
- Work closely with Operations, Engineering, and Technical teams to drive standards and improvements.
- Influence cross-functional teams without direct line management responsibility.
- Support site readiness for audits and customer visits.
- Continuous monitoring of compliance standards and reporting.
What experiences, knowledge and capabilities do I need to demonstrate?
- Experience within a FMCG environment
- Working knowledge of technical management systems
- Ability to influence
- Sound organizational skills
- Ability to work cross functionally over the organization
- Ability to analyze data and support in the formulation of action plans
- Ability to drive increased technical compliance through a coaching and development style
20 days holiday, increasing by 1 day per year of service to a maximum of 25 days. Pension: 5% employee / 3% employer contribution.
Quality Assurance Officer in London employer: Job Search Place Limited
New England Seafood International (NESI) is an exceptional employer, offering a dynamic work environment in Chessington, Surrey, where employees are valued for their contributions to sustainable seafood sourcing. With a strong emphasis on respect, teamwork, and continuous learning, NESI provides ample opportunities for professional growth and development, alongside competitive benefits such as increasing holiday entitlement and a supportive pension scheme. Join us in our mission to promote the enjoyment of fish every day while ensuring the highest standards of quality and safety in our products.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at New England Seafood International. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of quality assurance in the FMCG sector. Be ready to discuss how you can contribute to maintaining high food safety standards and compliance at NESI.
✨Tip Number 3
Show off your problem-solving skills! Be prepared to share examples of how you've tackled non-conformances or improved processes in previous roles. This will demonstrate your ability to drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the NESI team.
We think you need these skills to ace Quality Assurance Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Assurance Officer role. Highlight your experience in FMCG and any relevant technical management systems you've worked with. We want to see how your skills align with our values and the responsibilities outlined in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how you can contribute to our mission at NESI. Be sure to mention specific experiences that demonstrate your ability to influence and work cross-functionally.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight instances where you've successfully tackled challenges or improved processes. We love candidates who can think critically and drive continuous improvement, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Quality Standards
Familiarise yourself with the quality and compliance standards specific to the seafood industry. Understand NESI's commitment to sustainable sourcing and how it impacts their operations. This knowledge will help you demonstrate your alignment with their values during the interview.
✨Prepare for Auditing Questions
Expect questions about your experience with audits and compliance checks. Be ready to discuss specific examples where you've identified non-conformances and how you addressed them. Highlight your ability to conduct Root Cause Analysis (RCA) and promote continuous improvement.
✨Showcase Your Cross-Functional Skills
Since the role involves working with various teams, prepare to discuss your experience in cross-functional collaboration. Share examples of how you've influenced teams without direct authority, and how you’ve driven compliance and quality improvements across departments.
✨Demonstrate Your Training Experience
Training production operatives is a key part of the role. Be prepared to talk about your experience in training others, especially in areas like handling raw materials and food safety standards. Highlight any successful training initiatives you've led and the positive outcomes that resulted.
