At a Glance
- Tasks: Help customers solve issues and configure our platform to their needs.
- Company: Join Acturis, a forward-thinking company that values diversity and collaboration.
- Benefits: Enjoy a transparent career path, regular feedback, and funded training opportunities.
- Other info: Dynamic team environment with excellent growth potential and mentorship opportunities.
- Why this job: Make a real difference by improving customer experiences and leading projects.
- Qualifications: Pursuing a STEM degree with strong A levels; must be in the right university year.
The predicted salary is between 18000 - 25000 £ per year.
Responsibilities
- Solve system and user issues while advising customers on functionality.
- Help clients configure the platform to meet their needs and test new software releases.
- Work directly with customers—onsite and remotely—to analyse needs and identify improvement opportunities.
Expectations
- A transparent career structure, regular feedback and 3 formal performance reviews annually.
- Opportunities to lead projects, manage resources and mentor junior team members.
- Intensive onboarding, industry‑recognised training and funded specialist courses as you progress.
Qualifications
- On track to achieve a 2:1+ in a STEM degree and strong A levels (AAB minimum, including an A in Maths).
- Logical, analytical, organised and quick to learn new concepts.
- Communicate confidently and enjoy working in a collaborative team environment.
- Undergraduate placement year—must be in the appropriate year of university study.
Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Placement Year Customer Support Analyst, London employer: Job Search Place Limited
Acturis is an exceptional employer that fosters a collaborative and inclusive work culture, providing extensive training and development opportunities for its employees. With a transparent career structure and regular performance reviews, you will have the chance to lead projects and mentor others while working in the vibrant city of London, known for its dynamic tech scene and diverse community.
StudySmarter Expert Advice🤫
We think this is how you could land Placement Year Customer Support Analyst, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and problem-solving. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your analytical skills during the interview! Be ready to discuss how you've tackled challenges in the past, especially those that required logical thinking and teamwork.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Placement Year Customer Support Analyst, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Placement Year Customer Support Analyst role. Highlight any relevant projects or coursework from your STEM degree that showcase your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this opportunity at StudySmarter. Share specific examples of how you've helped others solve problems or improve processes, as this aligns with our customer support focus.
Showcase Your Communication Skills:Since you'll be working directly with customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don't hesitate to show your enthusiasm for collaborating with a team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, you can ensure all your details are captured correctly and we can get back to you faster!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Analyst. Familiarise yourself with how to solve system and user issues, and think about how you would advise customers on functionality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or improved processes. Think about times when you had to analyse needs and identify improvement opportunities. This will demonstrate your logical and analytical skills, which are crucial for this position.
✨Communicate Clearly and Confidently
Since the role involves direct communication with customers, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to build your confidence. Remember, it's not just about what you say, but how you say it!
✨Embrace the Team Spirit
This job is all about collaboration, so be ready to discuss how you work within a team. Share examples of how you've led projects or mentored others, as this aligns with the expectations of the role. Showing that you enjoy working in a team environment will set you apart from other candidates.
