At a Glance
- Tasks: Deliver personalised shopping experiences and build strong client relationships.
- Company: Join the iconic Harrods team known for luxury service.
- Benefits: Enjoy flexible working, generous holiday, and up to 33% in-store discount.
- Other info: Great opportunities for career development and training.
- Why this job: Be part of a dynamic environment where no two days are the same.
- Qualifications: Passion for luxury products and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Delivering world class service to Harrods' most loyal clients and consistently exceeding their expectations is in our DNA. Our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. As a Personal Shopper, you will proactively deliver exceptional sales performance through your world class approach to customer service. Our Personal Shopping department is focused on providing exceptional service levels to ensure that our customers enjoy the best shopping experience through our Assisted Shopping service to further build their engagement and loyalty.
About the Role
As a Personal Shopper, you will work one on one with clients to understand their product preferences, lifestyle needs, and individual style needs. You will navigate across the whole store, using your expertise across all categories including jewellery, fashion, furniture and many more. No day will be the same.
Responsibilities
- Proactively search for selling and service opportunities with every client and across the store to encourage broader selling.
- Use selling opportunities to expand a genuine and loyal client base through referrals and word of mouth.
- Manage the customer journey, from initial product selections through to transaction processing, stock picking and dispatch.
- Serve with an omni channel approach, via traditional retail 'on site' sales as well as driving proactive sales, leads and acquisitions through virtual channels.
- Acquire, build and maintain strong relationships with clients.
- Take the time to truly connect on an individual basis to know how we can best meet their needs and exceed expectations.
- Implement the Art of Selling in each interaction with a client, whether face to face or virtually, and deliver exceptional sales and service results.
Qualifications
- Keen eye for trends and consistently high client return rates.
- Passionate for luxury service and products, with confidence in cross selling across multiple categories.
- Excellent communication skills and attention to detail to ensure every client feels valued and taken care of.
- Client led seller with exceptional customer service skills, evidenced by consistent customer service results.
- Demonstrated ability to hit high sales targets and proven track record of achieving sales targets while working independently.
- Emotionally intelligent with the ability to communicate and connect with a diverse range of customers and colleagues across verbal, written and digital formats, with an ability to 'flex' to customer needs.
- Passionate about delivering a consistently premium service experience for customers.
- Ability to proactively generate leads and sales from either existing or new client base and seek opportunities to sell broadly across the store.
- Either hold an existing client portfolio or demonstrate experience in building client relationships.
Benefits
- Company pension.
- Flexible working.
- 31 days' holiday plus your birthday off.
- Up to 33% in store discount (including across our food hall and restaurants).
- Season ticket loan.
- Additional opportunities for career development, training and internal mobility.
Job Details
Time Type: Permanent
Department: Personal Shopping (Nick Scott)
Personal Shopper in London employer: Job Search Place Limited
Harrods is an exceptional employer, offering Personal Shoppers the chance to thrive in a dynamic and luxurious retail environment. With a strong focus on personalised service, employees benefit from flexible working arrangements, generous holiday allowances, and extensive training opportunities that foster career growth. The vibrant culture at Harrods encourages collaboration and innovation, making it a truly rewarding place to work for those passionate about delivering world-class customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Shopper in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Personal Shopper in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
