At a Glance
- Tasks: Support training and development for store teams, driving customer service excellence.
- Company: Join Savers, a brand dedicated to inspiring colleagues and enhancing customer experiences.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Dynamic role with travel across the Southwest region and a focus on collaboration.
- Why this job: Make a real impact by shaping the skills of our teams and enhancing customer loyalty.
- Qualifications: Experience in training delivery and a passion for developing others.
The predicted salary is between 30000 - 40000 £ per year.
South West Region - Bristol / Swindon Area - Field Based
As a People Development Advisor at Savers, you will have a key role within our Learning & Development team supporting our store colleagues in the Southwest region and Savers Head Office. The primary purpose of the People Development Advisor is to deliver the corporate People Development Strategy through the implementation of training solutions across the Company.
You will be the voice of the customer, living and breathing the Savers brand, inspiring our colleagues, driving a customer first culture, building customer love in every touchpoint of our O+O platforms.
Key Responsibilities- Training & Development
- Support the design and implementation of the company Development Plan with People Development Manager.
- Launch online regular refresh training on key operational subjects to drive capability and excellent customer service.
- Support development programmes to feed the Talent Pool with capable candidates to support the Succession Plan.
- Support new store team capability to maximise the store following a successful launch.
- Drive internal succession through ongoing training and development across all areas within the Southwest region.
- Business Partnering
- Work collaboratively with the regional team as a true business partner to deliver fantastic customer service and achieve KPIs.
- Set the standard of fantastic customer service and through interactions with the regional team agree a clear plan to achieve.
- Helpful and Friendly
- Support the Customer Strategy and drive all key parts of great customer service through coaching and training store teams.
- Support the Region to drive KPI performance and ensure all training programmes are fully utilised.
- Customer Offer
- Train Store Teams, embedding a customer first mindset across the O+O platform, driving customer loyalty and long term value.
- Drive specific training interventions to improve the Customer Offer and measure through ROI.
- Provide on the spot training at every opportunity to rectify poor customer service through coaching key skills.
- Only deliver training initiatives which improve customer service and are a proven ROI.
- Further responsibilities
- Driving Capability
- Compliance Training
- Training Initiatives
- Monitoring Progress
This job is a good fit for you if you:
- Have exposure to or want to learn digital design, filming and editing is desirable.
- Are confident, resilient and self-motivated.
- Have the ability to effectively communicate, challenge and give feedback to others.
- Encourage teamwork & collaboration between colleagues and teams.
- Can build customer love in every touchpoint.
- Are confident using data to make tactical decisions.
- Actively develop your ability to use AI effectively while strengthening the Human touch, balancing AI efficiency with human coaching and empathy.
- Understand customer needs and empower our colleagues removing barriers to deliver great service.
What you will need:
- Experience in training and development including training delivery.
- HR / Training administration experience gained in a fast-paced environment.
- A highly organised approach to work and great attention to detail.
- To be IT literate and have good numeric and verbal reasoning skills.
- Due to store travel must hold a full UK driving license.
People Development Advisor in London employer: Job Search Place Limited
At Savers, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions personal and professional growth. As a People Development Advisor in the South West region, you will have the opportunity to make a meaningful impact by shaping training solutions that enhance customer service and colleague development. With a focus on collaboration and innovation, we provide our employees with the tools and support they need to thrive in their roles, all while enjoying the unique advantages of working in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land People Development Advisor in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from Savers or any other company, be ready to share your story. Keep it concise but engaging – highlight your passion for training and development and how you can contribute to their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows you’re serious about joining the team and makes it easier for us to spot your application.
We think you need these skills to ace People Development Advisor in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Development Advisor role. Highlight your experience in training and development, and how it aligns with our mission at Savers. We want to see how you can bring that customer-first mindset to life!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you've successfully delivered training or improved customer service. We love seeing real-life applications of your abilities.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is confident and resilient, so don’t be afraid to show us who you are and why you’re passionate about developing people and enhancing customer experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join the Savers team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Savers Brand Inside Out
Before your interview, make sure you understand Savers' mission and values. Familiarise yourself with their customer service approach and how they drive customer loyalty. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Training Experience
Be ready to discuss your previous training and development experiences in detail. Prepare specific examples of how you've successfully delivered training solutions or improved customer service in past roles. This will highlight your capability to support the People Development Strategy effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you had to coach a team member or improve a process. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Data-Driven Mindset
Since the role involves using data to make decisions, be prepared to discuss how you've used data in previous roles. Share examples of how you measured the success of training initiatives or improved KPIs through your actions. This will show that you can balance AI efficiency with a human touch.
