At a Glance
- Tasks: Manage customer enquiries and improve parking services for the community.
- Company: Join a dedicated team within the Communities Directorate.
- Benefits: Competitive salary, generous leave, and pension scheme.
- Other info: Great opportunities for learning and career growth await you.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in customer service or local government is a plus.
The predicted salary is between 25185 - 26000 £ per year.
About the Role
This is a 12 month FTC/Secondment. We are recruiting for a Parking Customer Liaison Officer to join our Parking & Mobility Services within the Communities Directorate. If you are passionate about delivering excellent customer focused parking services, supporting residents with accessible parking solutions, and driving service improvement, committed to achieving positive outcomes, and bring relevant experience in parking, local government, or customer liaison work, we would love to hear from you.
Responsibilities
- Manage and respond to customer enquiries, complaints, Freedom of Information requests, and Member enquiries, ensuring timely and high quality responses.
- Oversee the administration and delivery of personalised disabled parking bays, including site visits, stakeholder engagement, and maintaining accurate records.
- Investigate complex and sensitive cases, including misuse of Blue Badges, and support multi service responses involving senior officers, Members, and external partners.
- Work collaboratively with internal teams, external agencies, and the community to deliver effective parking and mobility solutions and support service improvements.
Qualifications
- Good general education or relevant qualification, or at least 3 years' experience in a related field such as parking, mobility services, or local government.
- Experience managing customer enquiries, complaints, or casework, and working effectively with the public and stakeholders.
- Strong knowledge of parking and mobility legislation, policy, and local government processes, along with the ability to analyse and present information clearly.
- Strong communication and collaborative skills, with the ability to work effectively in a diverse community.
Benefits
- Competitive salary (Grade H)
- Local Government Pension Scheme membership.
- Generous annual leave plus bank holidays and 3 additional days at Christmas.
- Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.
Parking Customer Liaison Officer in London employer: Job Search Place Limited
As a Parking Customer Liaison Officer within our Communities Directorate, you will be part of a dedicated team that values customer service and community engagement. We offer a competitive salary, generous leave, and robust learning opportunities through our Learning Academy, ensuring your professional growth in a supportive environment. Join us in making a meaningful impact on local mobility solutions while enjoying the benefits of working in a collaborative and diverse workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Parking Customer Liaison Officer in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Job Search Place Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Job Search Place Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Parking Customer Liaison Officer in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Job Search Place Limited.
How to prepare for a job interview at Job Search Place Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Job Search Place Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Job Search Place Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
