At a Glance
- Tasks: Manage daily operations, oversee front-of-house, cleaning, and maintenance functions.
- Company: BXR City is dedicated to delivering a premium member experience in a luxury club environment.
- Benefits: Opportunity to lead a team and influence member satisfaction through high service standards.
- Other info: Candidates should be prepared to cover shifts and take on Duty Manager responsibilities.
- Why this job: Join BXR City to enhance operational excellence in a vibrant club atmosphere.
- Qualifications: Strong leadership skills and attention to detail are essential for this role.
The predicted salary is between 30000 - 40000 £ per year.
The Operations Manager is responsible for the seamless day-to-day running of the club, ensuring exceptional standards across all front-of-house, cleaning, maintenance, and operational functions. This role plays a key part in delivering a premium member experience aligned with the high standards of BXR CITY.
Key Responsibilities
- Front of House Management
- Lead the reception team to ensure all member interactions are professional, welcoming, and reflect BXR's premium service standards.
- Support the team by covering shifts when necessary and taking on Duty Manager responsibilities as required.
- Conduct regular one-to-one meetings with the FOH team to ensure ongoing training and uphold the standards of a premium luxury club.
- Prepare the FOH rota, ensuring adequate coverage while maintaining cost efficiency.
- Motivate the team to actively seek and encourage Google reviews.
- Deliver on KPIs related to Grab & Go services and merchandise sales.
- Perform weekly checks of the First Aid Kit to ensure compliance and readiness.
- Monitor and ensure that all daily checks are completed and up to date.
- Carry out regular checks of gym tidiness – this is a task for the FOH team when there is no fitness team on shift.
- Cleaning & Hygiene Standards
- Manage and coordinate the cleaning team to maintain impeccable cleanliness and hygiene throughout the club, including studios, changing rooms, and communal areas.
- Create and manage the cleaning team Rota, always ensuring consistent coverage.
- Monitor and maintain the quality of cleaning throughout the club.
- Track the usage of amenities to prevent over-ordering and ensure supplies are consistently stocked.
- Oversee towel deliveries and control associated costs.
- Maintenance & Facilities Oversight
- Conduct regular checks of all facilities and equipment, liaise with contractors and maintenance providers to ensure timely repairs and upkeep.
- Conduct a full walkaround of the club first thing in the morning upon arrival.
- Communicate with contractors and arrange necessary maintenance promptly.
- Operational Excellence
- Implement and monitor daily operational procedures, health and safety protocols, and compliance with relevant regulations.
- Team Leadership
- Recruit, train, and motivate operational staff, fostering a culture of accountability, collaboration, and excellence.
- Stakeholder Collaboration
- Work closely with the General Manager and department leads to align operations with wider business goals and member expectations.
- Budget & Resource Management
- Assist in managing operational budgets, inventory, and supplier relationships to ensure cost-effective, high-quality service delivery.
Key Skills & Attributes
- Strong leadership and team management skills
- Attention to detail and high operational standards
- Proactive problem-solving and decision-making
- Excellent communication and interpersonal abilities
Please email your CV & cover letter.
Operations Manager - BXR City in London employer: Job Search Place Limited
BXR City offers a premium club experience with a focus on exceptional service. Located in a vibrant area, the team prioritises cleanliness and operational excellence. Employees benefit from a collaborative environment and opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - BXR City in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - BXR City in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
