At a Glance
- Tasks: Manage operations and ensure compliance at Victoria Place Shopping Centre during weekends.
- Company: Join JLL, a leading global real estate services firm with a commitment to diversity.
- Benefits: Gain valuable experience, training opportunities, and a supportive work environment.
- Other info: Flexible hours and opportunities for growth in a dynamic retail setting.
- Why this job: Be a key player in enhancing the shopping experience while developing your career.
- Qualifications: Strong organisational skills and a willingness to learn in a fast-paced environment.
The predicted salary is between 35000 - 45000 £ per year.
The role of Operations Duty Manager is a new role and will be pivotal to the success of the Centre Management operation. The individual will need to have operational and FM administrative bias in a retail environment. The role will provide essential compliance and operational support as part of the overall JLL centre management team, take ownership of specific projects, as well as coordinate and implement effective operational procedures to maintain the potential of the Shopping Centre with a clear focus on ensuring asset performance, through the delivery of H&S compliance and service partner management. They will need to ensure close cooperation and coordination exists between Victoria Railway Station teams and BTP.
Key and General Responsibilities:
- Under instructions from the Centre Manager, ensure that all periodic reporting to the other members of the Centre Management team is done regularly in an agreed professional manner.
- Be an effective supporter and facilitator of Victoria Place Customer Services policies.
- Update "JLL PM" property management systems (where applicable).
- Produce reports, memos, emails and other communications as requested from Centre Manager.
- Ensure all external & internal compliance and management reports are updated and maintained with information regularly and distributed accordingly.
- Administer H&S compliance records/processes correctly and within time frames.
- Oversee operational and facilities management for the Shopping Centre during weekend periods and review opportunities for service efficiency.
- Liaise with JLL's wider helpdesk and IFM team where required.
- Further develop and ensure compliance with the Shopping Centre emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
- Assist in managing the Shopping Centre scenario-based training to continuously improve Emergency Preparedness.
- Ensure compliance with the managing agent's Working Practices Manual where applicable.
- Oversee Service Partners to complete all accident and incident reporting.
- Motivate Service Partners to achieve required KPI standards.
Operational Reporting:
- Take ownership and responsibility for inspecting front of house (FoH) and back of house (BoH) areas.
- Provide essential input into JLL and Centre reports.
- Assist the broader centre management team in monitoring marketing or commercialisation activity.
- Undertake regular liaison with Retail Partners.
- Ensure all H&S and Environmental statutory and the managing agent's best practice procedures and systems are complied with.
- Supervisory oversight of the contracted service teams during the period, through their managers, particularly contracts associated with Soft Services, Hard Services and Vertical Transportation.
- Willingness and ability to learn on the job, keen to undertake training and career development through mandatory training and other essential E-learning packages within approved time scales.
Location: On site - London, GBR
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
Operations Duty Manager in London employer: Job Search Place Limited
Jones Lang LaSalle (JLL) is an exceptional employer, offering a dynamic work environment at the vibrant Victoria Place Shopping Centre in London. With a strong focus on employee growth and development, JLL provides comprehensive training opportunities and encourages career advancement within the company. The collaborative culture fosters teamwork and innovation, ensuring that every team member plays a vital role in enhancing the shopping centre's operational success while enjoying the benefits of working in a bustling urban setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Duty Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Duty Manager at Job Search Place Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Job Search Place Limited or be willing to refer you for that Operations Duty Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Job Search Place Limited who’s on the lookout for their next Operations Duty Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Duty Manager role at Job Search Place Limited!
We think you need these skills to ace Operations Duty Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Job Search Place Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Job Search Place Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Job Search Place Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
