Operational Procurement Lead in London

Responsibilities

• Build & Scale the Function: You’ll be the architect of our non‑horticultural stock planning strategy. This is a "build from scratch" opportunity where you will set the vision for how we scale, demonstrating the ability to turn rapid business growth into a sophisticated, high‑performing operational machine.
• Master Stock Availability: You will lead your team to ensure optimal stock levels across all sites, balancing high availability with the need to minimise waste and holding costs. Navigating multi‑site space constraints, you’ll work in lockstep with our Warehouse teams and Strategic Procurement Managers to ensure our supply is as efficient as it is reliable.
• Develop & Automate: Build scalable, custom, automated supply chain and inventory tools and develop AI workflows to eliminate manual data entry and calculation tasks. You will lead the development of agile, spreadsheet‑based solutions while mapping the transition to long‑term, robust systems.
• Process & KPI Leadership: Develop standardised processes and frameworks, leading weekly KPI reviews to shift the function from reactive problem‑solving to proactive inventory and risk management. You’ll define what "success" looks like for the department.
• Team Transformation & Development: Provide oversight, coaching, and mentorship to a team of stock planners, transitioning them from manual execution to analytical decision‑making. You will build internal succession and resilience, ensuring the team is equipped to handle increasing complexity.
• Strategic Growth & Inventory Control: De‑risk the launch of new ranges by ensuring our operational infrastructure is mature enough to handle increased SKU counts. You’ll collaborate with the commercial team to ensure the right‑sized inventory levels to protect availability, de‑risk peak periods, and release trapped cash, while developing third‑party relationships to manage excess stock.
• Operational Execution: Support with planning and execution when needed to ensure continuity (especially when issues occur or in peak times).
• 3PW Performance Management: Measure and manage performance of our 3PW partner against agreed SLA terms.
• Supplier Performance: Build internal operational performance reporting and supplier tiering, put in place initiatives to improve operational supplier performance.

Qualifications

• 5+ years experience in a procurement, purchasing, supply chain or supply planning role, with experience leading a team.
• Have a proven track record in supply chain scalability – You have experience managing exponential growth of SKUs by using technology and automation to absorb increasing complexity.
• Are tech‑savvy and systems‑oriented – You have strong capabilities in building automated tools using G‑suite and other platforms, and have been leveraging AI to increase your impact in this area.
• Are a strong leader and mentor – You excel at coaching team members, fostering a performance culture centred around accountability and ownership of results and know how to manage your stakeholders effectively.
• Have a continuous improvement mindset – You are adept at identifying system limitations and establishing continuous feedback loops with your team to resolve and automate them further.
• Are proactive and hands‑on – You are willing to be a direct contributor to enable scale, rolling up your sleeves to understand operational tasks to a high standard and covering gaps during peak periods or illness.
• Are commercially and data‑driven – You are motivated by protecting margins, eliminating P&L leakage driven by manual errors, and right-sizing inventory levels to optimise working capital and cash flow.

Benefits

• Flexible working & work from abroad.
• 25 days holiday plus your birthday, flexible bank holidays, and option to buy additional holiday each year.
• 1 volunteering day each year.
• Enhanced family leave and a workplace nursery scheme.
• A flexible training framework for every stage of your career.
• Irresistible discounts on our products, blooms & subscriptions.
• Share in our success with a choice to take equity options from day 1.
• ClassPass membership: monthly credits to spend on fitness classes, yoga and much more.