At a Glance
- Tasks: Ensure guest safety and support in a vibrant nightlife environment.
- Company: Join Incipio, where we create beautiful spaces for unforgettable experiences.
- Benefits: Enjoy fair pay, free therapy, career growth, and discounts on food and drink.
- Other info: Be part of a diverse team that values individuality and inclusivity.
- Why this job: Make a real difference by helping guests feel safe and supported during their night out.
- Qualifications: Experience in late-night venues, strong communication skills, and a caring attitude.
The predicted salary is between 25000 - 30000 £ per year.
Incipio curates beautiful spaces with vibrant atmospheres for great times. The Welfare Officer's role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities.
WHAT YOU'LL BE GETTING UP TO
- Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through:
- Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc)
- Unwanted attention
- Being left alone by friends / colleagues
- Limited access to phones / internet to book transport
- Showing signs of distress
- Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by Door Supervisors. Ensure the guest involved is:
- Taken to the nominated welfare space, away from loud music and crowds
- Reunited with friends or colleagues
- Offered water
- Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc)
- Able to leave the venue without risk of personal injury
- Support the Manager on duty and SIA Door Supervisors during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required.
- Log all interventions of welfare in the 'Welfare Log' at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales.
WHO YOU WILL BE
- WAVE Trained
- Caring and empathetic
- A great communicator
- Have a calm head in what can be overwhelming situations
- Someone with experience within late night bars / venues as either an operator or security
- Strong spatial awareness
- Friendly, approachable and helpful
- Able to multitask
- Be extremely reliable, trustworthy and have integrity
BENEFITS & BEST BITS
- Transparent and fair TRONC Payments
- Self Space: Free Therapy available through Self Space. Accessible to anyone who works for Incipio
- Referral Bonus: refer a friend and once they have passed their probation you receive a bonus
- Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows
- Company awards to celebrate team and regular events
- Incipio FC + Seasonal Socials
- Enhanced Maternity, Paternity and Adoption leave
- 50% discount for food and drink in all of our venues
EQUAL OPPORTUNITIES EMPLOYERS
We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!
Nightlife Welfare & Safety Officer in London employer: Job Search Place Limited
Incipio is an exceptional employer that prioritises the well-being of both its guests and team members, fostering a vibrant and inclusive work culture. With benefits like free therapy through Self Space, career development opportunities, and regular team celebrations, employees are supported in their personal and professional growth. Located in a dynamic nightlife environment, Incipio offers a unique chance to make a meaningful impact while enjoying a rewarding and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Nightlife Welfare & Safety Officer in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with the layout and vibe of the place. This will help you spot any potential issues quickly and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Chat with current staff or even regulars if you can. Building connections can give you insider info about the team and the culture, plus it shows you're keen to be part of the community.
✨Tip Number 3
Show off your skills during the interview! Be ready to share examples of how you've handled tough situations in the past. Whether it's dealing with intoxicated guests or supporting vulnerable individuals, real-life stories make a big impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Incipio family!
We think you need these skills to ace Nightlife Welfare & Safety Officer in London
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your caring and empathetic nature. Share experiences where you've supported others, especially in high-pressure situations. We want to know how you can make our guests feel safe and looked after!
Highlight Your Communication Skills:Being a great communicator is key for this role. Use your application to demonstrate how you effectively communicate with others, whether it's resolving conflicts or simply making someone feel at ease. We love a friendly approach!
Experience Matters:If you've worked in late-night bars or venues before, shout about it! Mention any relevant experience you have, especially in security or welfare roles. We’re looking for someone who knows the ins and outs of nightlife.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our vibrant team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Nightlife Welfare & Safety Officer. Familiarise yourself with the key tasks like monitoring guests, supporting the bar team, and logging interventions. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy and Communication Skills
Since this role requires a caring and empathetic approach, think of examples from your past experiences where you've successfully supported others in challenging situations. Be ready to discuss how you would handle intoxicated or vulnerable guests, as well as how you can effectively communicate with both guests and team members.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice responding to situations like dealing with an intoxicated guest or managing a crowd during dispersal. Use the STAR method (Situation, Task, Action, Result) to structure your answers, which will help you articulate your thought process clearly.
✨Demonstrate Your Reliability and Integrity
This role demands someone who is trustworthy and reliable. Be prepared to share instances where you've shown integrity in your previous jobs. Highlight your punctuality, commitment to safety, and how you’ve handled sensitive situations, as these traits are crucial for the position.
