At a Glance
- Tasks: Provide top-notch customer service and manage guest check-ins/outs efficiently.
- Company: Join the iconic London Hilton on Park Lane, a leader in hospitality.
- Benefits: Earn £16.05/hour, enjoy 28 days holiday, and exclusive discounts.
- Other info: Flexible night shifts with great career growth and wellbeing programmes.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Customer service experience, positive attitude, and good communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Location: London Hilton on Park Lane, 22 Park Lane, London W1K 1BE
Responsibilities:
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximise room occupancy and use up selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
- Assist other departments, as necessary.
Qualifications:
- Previous experience in a customer focused industry.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
- Flexibility to work night shifts.
Preferred Qualifications:
- Previous experience in cash handling.
Benefits:
- Hourly rate of £16.05 an hour plus upsell.
- 28 days paid holiday increasing with service.
- Exclusive high street discounts through Perks at Work portal.
- Industry leading Team Member discounts on hotel stays for you, your family and friends.
- Access to leadership and development programmes through Hilton University.
- Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace.
- Reward programmes, incentives and team member recognition, as well as long service awards.
- 50% off in Hilton restaurants and bars (subject to individual outlets).
- Refer a Friend Scheme.
- Uniforms provided and laundered complimentary.
- Free meals on shift.
Job Family: Guest Services, Operations, and Front Office.
Night Receptionist in London employer: Job Search Place Limited
At the London Hilton on Park Lane, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer service and teamwork. Our Night Receptionist role not only provides competitive pay and extensive benefits, including generous holiday allowances and exclusive discounts, but also fosters personal and professional growth through access to leadership programmes and recognition initiatives. Join us in a dynamic environment where your contributions are celebrated, and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a guest. We want to see that positive attitude shine through!
✨Tip Number 3
Show off your knowledge about the hotel and its services during the interview. Familiarise yourself with room categories, rates, and any promotions. This will demonstrate your commitment and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Hilton.
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring a positive attitude and good communication skills to the Night Receptionist role.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about working at the London Hilton on Park Lane and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Flexibility:Since this role involves night shifts, let us know about your availability and willingness to work during those hours. We appreciate candidates who are flexible and ready to jump in when needed.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of hotel room categories, rates, and promotions. Being able to discuss these confidently will show that you're prepared and genuinely interested in the role.
✨Customer Service is Key
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest – this will highlight your commitment to high standards.
✨Show Your Flexibility
Since this role involves night shifts, be ready to discuss your availability and willingness to work during those hours. Employers appreciate candidates who are adaptable and can fit into their scheduling needs.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. This will help you get comfortable with common interview questions and allow you to refine your answers, especially around cash handling and IT proficiency.
