At a Glance
- Tasks: Deliver five-star service and create memorable moments for our guests.
- Company: Join the Royal Lancaster London, a top-rated employer in hospitality.
- Benefits: Earn up to £30,000, enjoy discounts, and access health support.
- Other info: Work in a vibrant environment with excellent career development opportunities.
- Why this job: Be part of a fun team that values personal growth and community.
- Qualifications: Passion for hospitality and a positive attitude.
The predicted salary is between 26685 - 30000 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Guest Service Agent at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Benefits
- Annual earnings up to £30,000.00 (£26,685.73 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa's across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Guest Service Agent to join our Front of House Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- Foster an environment at the Front Office where hospitality is delivered
- To complete the relevant Night Auditor tasks as laid down by departmental standards
- To receive customer complaints and ensure the complete satisfaction of the customer. Deliver appropriate service recovery with a view to obtaining their future loyalty. Own customer issues ensuring resolution is achieved the same day the issue was brought to your attention
- Keep fully informed of the forecasted business levels and support the Assistant Night Manager and Night Manager accordingly
- To monitor and control the rooms inventory to ensure overbooking levels are maximized
You will be required to work 40 hours per week, on a shift rota.
About Our Hotel
- Best Employer for 2021 at Springboard's Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers' Charter Approved
- Preferred Hotels & Resorts member
- Top 100 in the Sunday Times Best Places to Work 2025
All applicants must be legally eligible to work in the UK.
Night Guest Service Agent in London employer: Job Search Place Limited
At the Royal Lancaster London, we pride ourselves on being a top employer, offering a vibrant work culture that prioritises personal development and employee well-being. With competitive earnings, extensive benefits including discounts across our properties, and a commitment to fostering a supportive community, we ensure that our Night Guest Service Agents thrive in an environment where their contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Agent in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Royal Lancaster London's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their happy team.
✨Tip Number 2
Practice your customer service skills! As a Night Guest Service Agent, you'll be dealing with guests directly. Think of examples from your past experiences where you turned a complaint into a positive outcome. This will impress them during the interview!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows you're proactive and really want to be part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Royal Lancaster London family. Don’t miss out on this opportunity!
We think you need these skills to ace Night Guest Service Agent in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can bring positive energy to our team.
Tailor Your Application:Make sure to tailor your application to the Night Guest Service Agent role. Highlight any relevant experience or skills that match the job description, especially those related to customer service and hospitality.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your writing clear and concise, making it easy for us to see why you’d be a great fit. Avoid fluff and get straight to the point!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Royal Lancaster London!
How to prepare for a job interview at Job Search Place Limited
✨Show Your Passion for Hospitality
When interviewing for the Night Guest Service Agent position, let your enthusiasm for hospitality shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Know the Company Inside Out
Do your homework on the Royal Lancaster London. Familiarise yourself with their values, recent awards, and community initiatives. This will not only impress your interviewers but also help you articulate why you're a great fit for their team.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and service recovery. Think of real-life situations where you successfully resolved issues, demonstrating your problem-solving skills and commitment to guest satisfaction.
✨Emphasise Team Spirit
Since the role involves working closely with others, highlight your ability to foster a positive team environment. Share stories that showcase your collaborative spirit and how you contribute to a happy workplace culture.
