At a Glance
- Tasks: Lead the launch of new pubs and bars, ensuring exceptional service and team collaboration.
- Company: Join London's biggest independent pub company with a vibrant culture.
- Benefits: Competitive salary, bonuses, discounts, free meals, and 28 days holiday.
- Other info: Enjoy career progression, training opportunities, and annual team trips abroad.
- Why this job: Be part of an ambitious growth journey in a dynamic hospitality environment.
- Qualifications: Experience in hospitality operations and a passion for guest satisfaction.
The predicted salary is between 30000 - 35000 £ per year.
Welcome to London's biggest independent pub company. Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London. Our ethos focuses on acquiring the best sites in the right locations and recruiting exceptional talent who are as passionate about food and drink as we are. Establishing the right offer and investing in the right areas is key, whilst devoting time and attention to the team that operates those sites is a major part of that investment.
In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain’s private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for 'Best Managed Pub Company - 2-50 sites' on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, and once again won 'Best Managed Pub Company - 2-50 sites' in 2023. Most recently, we won 'Best Managed Pub Company - 2-50 sites' and 'Best food offering' in 2026. In 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.
Our teams play a pivotal role in creating an eclectic mix of unique establishments all with a friendly atmosphere, delicious food and great service at the heart of what we value, ensuring each site's valued position within its local community.
Role Overview
As part of the New Openings General Manager Team, you will play a crucial role in the successful setup and launch of our new establishments across London. Collaborating closely with the Operations Team, you will manage, oversee, and support the training and operations set up for each opening, ensuring they deliver exceptional service and embody our brand values.
Key Responsibilities
- Lead the launch of new sites, coordinating efforts across key departments including Recruitment, Learning & Development, and Operations.
- Ensure a strong focus on people and culture, fostering collaboration and teamwork among departments.
- Develop and implement training programs to prepare staff for successful openings.
- Maintain a high-quality hospitality standard throughout the setup process.
- Travel weekly to various locations to oversee and support new openings.
Requirements
- A genuine passion for hospitality and a strong understanding of the guest journey.
- Proven experience in a similar role, with a background in operations and new openings across the pub sector.
- Excellent leadership skills with the ability to inspire and motivate teams across departments.
- Strong experience in the pub sector and a commitment to delivering quality service.
Why Join Us
- Be part of a well-established and successful group with ambitious growth plans.
- Work in great locations within affluent areas, enhancing your career in a high-profile company.
- Enjoy a vibrant people culture with ample development opportunities.
- A competitive salary plus an attractive bonus scheme that you can influence.
- Continuous training and development, from personal mentoring to interactive workshops.
- Career progression to that next level.
- Discounts across all our pubs, bars and restaurants.
- Annual team trips abroad and regular management incentives.
- 28 days of holiday to recharge your batteries.
- Free meals during your shift.
- An awesome referral scheme where you can earn up to £1000 for bringing great people on board.
- Birthday off - celebrate YOU.
- Plus, we offer a cycle to work scheme, enhanced maternity/paternity pay, and a Nest Pension Scheme.
If you are an enthusiastic and experienced hospitality professional ready to take on a pivotal role in our expansion, we want to hear from you.
New Openings General Manager in London employer: Job Search Place Limited
Urban Pubs & Bars is an exceptional employer, renowned for its vibrant culture and commitment to employee development. With a focus on fostering collaboration and teamwork, the company offers extensive training opportunities, competitive salaries, and unique perks such as annual team trips and discounts across its establishments. Join a rapidly growing group that values its staff and provides a supportive environment for career progression in the heart of London’s thriving hospitality scene.
StudySmarter Expert Advice🤫
We think this is how you could land New Openings General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace New Openings General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
