At a Glance
- Tasks: Lead the guest experience and manage reservations for a top-notch venue.
- Company: Join THE ENTOURAGE GROUP, known for unforgettable gastronomic experiences.
- Benefits: Competitive salary, 28 days holiday, staff discounts, and career development.
- Other info: Flexible hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of the venue and create memorable experiences for guests.
- Qualifications: Experience in hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a confident, personable, and highly organised Guest Relations & Reservations Manager to lead the guest experience from arrival to departure. This role is responsible for managing reservations, overseeing the host team, maintaining exceptional service standards, and driving guest satisfaction while supporting venue growth through maximising covers and revenue opportunities. The ideal candidate is warm, proactive, detail-oriented, and thrives in a fast-paced hospitality environment. They will act as the face of the venue, ensuring every guest receives a seamless and memorable experience. Be a part of THE ENTOURAGE GROUP's team and create unforgettable gastronomic experiences.
Responsibilities
- Lead and manage the host and reception team during service
- Deliver exceptional guest service and create a welcoming atmosphere
- Manage reservations, table planning, and seating strategy to optimise service flow
- Maintain strong communication with floor managers and kitchen teams
- Handle VIP guests, special requests, and guest feedback professionally
- Build relationships with returning guests and encourage repeat business
- Ensure smooth guest arrival and departure experiences
- Monitor booking trends and support strategies to maximise occupancy
- Train and support hosts to maintain high presentation and service standards
- Maintain cleanliness and organisation of reception and entrance areas
- Assist with events, private dining bookings, and high-volume service periods
- Support social and promotional activity where required to drive reservations
- Provide weekly updates and reporting on covers, bookings, guest feedback and performance trends
- Build and maintain strong relationships with local concierges, hotels, nearby residences, and partner businesses to increase reservations
Requirements
- Previous experience in hospitality, guest relations, or hosting leadership roles
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Professional appearance and calm under pressure
- Experience using booking systems and reservation platforms
- Leadership mindset with the ability to motivate a team
- Flexible availability including evenings and weekends
- Valid right to work in the UK
- Fluent in English (spoken and written)
Benefits
- Competitive salary
- 28 days holidays including bank holidays
- Discretionary Tronc contributions
- Full time and part time opportunities
- 25% F&B discount at The Entourage Group venues
- Recommend a friend scheme with a bonus after 6 months
- Paid day off for your Birthday
- World class in-house training
- Extensive career development and training opportunities
- Bespoke uniform
- Staff meal on duty
- Anniversary bonus
- Paid moving day
- Unrivalled opportunities for progressions and development across THE ENTOURAGE GROUP
MR PORTER LONDON - Guest Relations & Reservations Manager employer: Job Search Place Limited
At THE ENTOURAGE GROUP, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional guest experiences and employee growth. As a Guest Relations & Reservations Manager in London, you will enjoy competitive salaries, extensive training opportunities, and a supportive environment that encourages career progression while being part of a dynamic team dedicated to creating unforgettable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land MR PORTER LONDON - Guest Relations & Reservations Manager
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with MR PORTER LONDON's vibe, menu, and guest expectations. This way, when you walk in for an interview, you can show off your knowledge and passion for creating unforgettable experiences.
✨Tip Number 2
Network like a pro! Connect with current employees or industry professionals on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 3
Practice your people skills! Since this role is all about guest relations, consider role-playing common scenarios with friends. This will help you feel more confident and prepared to handle any situation that comes your way during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. Remember, we’re rooting for you!
We think you need these skills to ace MR PORTER LONDON - Guest Relations & Reservations Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be warm and engaging in your tone. Remember, this role is all about creating memorable experiences for guests, so show us how you can do that right from the start.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Relations & Reservations Manager role. Highlight your relevant experience in hospitality and any leadership roles you've held. We love seeing how your skills align with our needs, so be specific about your achievements and how they relate to guest satisfaction.
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application reflects that. Check for typos, ensure your formatting is consistent, and present your information clearly. A well-organised application shows us you’re ready to manage reservations and oversee a team effectively.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Job Search Place Limited
✨Know the Venue Inside Out
Before your interview, make sure you research MR PORTER LONDON thoroughly. Familiarise yourself with their menu, service style, and any recent news or events. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Guest Relations & Reservations Manager, your ability to connect with guests is crucial. Prepare examples of how you've handled guest interactions in the past, especially challenging situations. Highlight your warm and proactive approach to ensure every guest feels valued.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage reservations and optimise service flow. You might even want to bring a sample table plan or reservation strategy you've used before to illustrate your point.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle VIP guests or special requests. Practising these scenarios can help you articulate your thought process and demonstrate your leadership mindset effectively.
