At a Glance
- Tasks: Welcome guests, manage belongings, and ensure a seamless experience in a luxury setting.
- Company: The Pembroke, a unique club in the heart of Belgravia.
- Benefits: Competitive salary, family meals, learning opportunities, and a pension scheme.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Join a vibrant team and create memorable experiences for our members and guests.
- Qualifications: Previous luxury customer service experience and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
ROLE OVERVIEW
To further elevate and enhance our operations, we are seeking an accomplished Cloak Room Attendant to contribute and deliver on the club's success, providing exceptional experiences for our members. As one of the first and last points of contact for members and guests, you will play an important role in delivering a seamless and welcoming experience throughout their visit. This position requires an individual with excellent presentation, strong organisational skills, and a warm, attentive approach to service. The successful candidate will be responsible for managing guests' belongings with the utmost care and discretion while maintaining an efficient and well organised cloakroom operation in a fast paced luxury hospitality environment. You will work closely with the reception, membership, and operations teams to ensure exceptional service standards are upheld at all times.
RESPONSIBILITIES
- Welcome members and guests warmly upon arrival and assist with coats, bags, umbrellas, and personal belongings
- Safely store and accurately manage all items checked into the cloakroom
- Issue and manage cloakroom tickets efficiently and professionally
- Ensure the cloakroom area is kept clean, organised, and presentable at all times
- Assist guests promptly with the collection and return of belongings
- Handle guest enquiries and requests in a professional and courteous manner
- Report any lost property, security concerns, or guest incidents to management promptly
- Work collaboratively with reception and operational teams to ensure a smooth guest experience
- Maintain discretion and confidentiality regarding members and guests at all times
- Adhere to all health, safety, and company procedures
REQUIREMENTS
- Previous luxury customer service experience, ideally in hospitality preferred
- Excellent interpersonal and communication skills
- Professional presentation and demeanour
- Strong organisational skills and attention to detail
- Ability to remain calm and efficient in a busy environment
- Reliable, punctual, and service oriented approach
- Ability to work flexible hours, including evenings and weekends where required
- Understanding of luxury service standards
- Experience handling high guest volumes in past paced environment preferred
WHAT WE OFFER
- Best in class salary
- Family meal on shift
- Industry leading Learning & Development opportunities
- Pension scheme - including employer contributions
- Annual staff award ceremony and party
- More benefits to be set up as we open
Luxury Cloakroom Concierge in London employer: Job Search Place Limited
The Pembroke, located in the prestigious Belgravia, is an exceptional employer that prides itself on creating a vibrant and welcoming atmosphere for both staff and members. With a commitment to excellence, we offer competitive salaries, industry-leading learning and development opportunities, and a supportive work culture that values teamwork and personal growth. Join us to be part of a unique club experience where your contributions are recognised and celebrated, making every day at work rewarding and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Cloakroom Concierge in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the luxury hospitality scene. A personal recommendation can go a long way in landing that coveted role at The Pembroke.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or attend events, be yourself. Your warm and attentive approach is exactly what they’re looking for, so let it shine through!
✨Tip Number 3
Be proactive! If you see an opportunity at The Pembroke, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm for the role.
✨Tip Number 4
Prepare for the interview by researching luxury service standards. Understand what makes The Pembroke unique and be ready to discuss how your experience aligns with their values. Confidence is key!
We think you need these skills to ace Luxury Cloakroom Concierge in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and engaging tone can really make your application stand out.
Tailor Your Experience:Make sure to highlight your previous luxury customer service experience. We’re looking for someone who understands the nuances of high-end service, so connect your past roles to what we do at The Pembroke.
Be Detail-Oriented:Attention to detail is key in this role. When you write your application, double-check for any typos or errors. A polished application reflects your professionalism and organisational skills, which are crucial for a Cloak Room Attendant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Luxury Service Standards
Familiarise yourself with the expectations of luxury service. Understand what sets a high-end experience apart from the rest, and be ready to discuss how you can embody these standards in your role as a Cloakroom Concierge.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational abilities. Think about times when you managed multiple tasks efficiently, especially in busy environments, and be ready to share these stories during your interview.
✨Practice Your Warm Welcome
Since you'll be one of the first points of contact for guests, practice delivering a warm and professional greeting. Role-play with a friend or family member to ensure you come across as friendly and attentive right from the start.
✨Demonstrate Discretion and Professionalism
Be prepared to discuss how you handle sensitive situations with discretion. Share examples of how you've maintained confidentiality in previous roles, as this is crucial in a luxury setting like The Pembroke.
