At a Glance
- Tasks: Lead a passionate team, elevate guest experiences, and drive store operations.
- Company: Join Arc'teryx, a brand that values curiosity and outdoor lifestyle.
- Benefits: Competitive salary, bonuses, outdoor experiences, and career development opportunities.
- Other info: Enjoy predictable scheduling and generous employee perks.
- Why this job: Make a real impact in retail while connecting with nature and community.
- Qualifications: 1+ years of leadership experience and a passion for exceptional guest service.
The predicted salary is between 25000 - 28000 £ per year.
Your Opportunity at Arc'teryx
As we grow across Europe, we're looking for people who lead with curiosity, learn by doing and want a long term path in retail. At Arc'teryx we believe there's always a better way and that guides how we develop our teams, and our "Leave It Better" spirit shapes the way we work.
Our Leads grow through hands on learning, steady coaching and opportunities across stores, regions and teams. For our Store in Battersea we are hiring a passionate Lead (all genders) to lead a talented team of 8 Product Guides alongside the Store Management team. You bring energy and purpose to every part of the store-guest experience, product, people, and operations. Passionate about the outdoors, you live the lifestyle and share it authentically. You lead with care, push for bold goals, and celebrate progress. Together, we leave it better.
As an Arc'teryx Lead, here's what you'd be doing:
- Lead with Purpose: You embody the Arc'teryx Vision, Purpose, and Values, bringing leadership, awareness, and energy to every shift on the floor.
- Elevate the Guest Experience: You support the team in delivering world class service by sharing product knowledge, coaching Product Guides, and leading from the floor five days a week.
- Drive the Business Forward: You help oversee all five pillars of the store experience - product, community, operations, and people - while managing inventory, visual merchandising, and daily operations.
- Build Community & Connection: You share brand stories and event details with guests and teammates, making everyone feel welcome and inspired to join in.
- Communicate & Collaborate: You keep the team aligned by sharing company updates, supporting store procedures, and partnering with leadership to meet goals.
- Operate with Excellence: You manage transactions, open and close the store, and use tools to track sales, labour, and budgets - keeping everything running smoothly.
Life in Our Stores
You’ll be part of a team that enjoys spending time outdoors together, shares product knowledge, builds strong guest relationships, and takes pride in the details. The work is hands on, thoughtful and rooted in connection to the outdoors and community.
Are you our next Lead?
- Leadership Experience: You bring 1+ years of leadership and retail experience, with a natural ability to coach, motivate and unlock potential in others.
- Guest Centric Mindset: A passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling and community engagement.
- Operational Excellence: Strong organisational, time management and problem solving skills, with the ability to manage inventory, scheduling and team performance.
- Language Skills: Fluency in both the local language and English is essential.
- Flexibility: Willingness to work key retail periods and ability to lift up to 30 lbs as needed.
Hours: Full Time 5 days a week
Compensation: Salaried Base + bonus
Perks & Benefits
- LIVE IT: Time and space to connect with nature and pursue a purposeful life
- Scheduling Support: Predictable scheduling / rota planning that supports team balance
- Arc' Adventure: An employee recognition program offering outdoor experiences
- Growth & Learning: Access to leadership training, skill building workshops and career development programmes
- Wellbeing Resources: Support programmes that promote physical, mental and financial wellbeing
- Gear Access: Generous employee purchase programme + industry pro deals
- Care & Repair: Access to product care guidance and repair services aligned with our ReBIRD commitment
Benefits may vary by role and location
Lead (Retail Supervisor) - Full Time (m/f/d) in London employer: Job Search Place Limited
At Arc'teryx, we pride ourselves on being an exceptional employer that fosters a vibrant work culture in our Battersea store. Our team members enjoy hands-on learning, robust coaching, and ample opportunities for growth within a community that shares a passion for the outdoors. With benefits like predictable scheduling, leadership training, and generous employee discounts, we empower our Leads to thrive both personally and professionally while embodying our 'Leave It Better' ethos.
StudySmarter Expert Advice🤫
We think this is how you could land Lead (Retail Supervisor) - Full Time (m/f/d) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Lead (Retail Supervisor) - Full Time (m/f/d) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
