At a Glance
- Tasks: Lead research initiatives in payment solutions, enhancing user experience and driving business goals.
- Company: Wise Business, a forward-thinking company revolutionising payments.
- Benefits: Competitive salary, growth opportunities, and a chance to shape the future of payments.
- Other info: Join a vibrant team and contribute to making money without borders a reality.
- Why this job: Make a real impact on how businesses get paid while leading a dynamic team.
- Qualifications: Experience in UX research, leadership skills, and a passion for user-centred design.
The predicted salary is between 65000 - 75000 £ per year.
Lead research initiatives in Wise's Acquiring domain, focusing on Payment Links, Invoices, QuickPay, card payments, and e-commerce.
Your Mission
Understand how businesses get paid, identify pain points, and design a convenient, instant, and low cost experience for receiving funds into Wise.
Key Contributions
- Setting priorities and direction: Proactively set research priorities and align them with squad and business goals.
- Elevating craft and capabilities: Lead by example and develop the research thinking and technical skills of individuals and the squad.
- Articulating strategy: Communicate research strategy to the team and key stakeholders, influencing squad focus and priorities.
- Demonstrating impact through people: Mentor and guide team members, ensuring their growth drives downstream impact.
- Leading with grit: Set clear goals, course correct when necessary, and champion quality, the user, and a human centred approach.
Opportunities for Growth
- Lead a team: Manage and develop researchers while driving direction and impact on how businesses get paid.
- Shape strategy: Influence squad priorities and articulate the present, next, and future of the Acquiring experience.
- Grow as a leader: Advance leadership skills in people management, stakeholder influence, and strategic thinking during pivotal moments such as team splits and new payment product launches.
- Contribute to mission: Help make money without borders the new normal.
Qualities We Seek
- Deep experience with both generative and evaluative research; exceptional problem solving and holistic research thinking.
- Proven ability to lead mixed method studies, including ethnography, usability, surveys, and card sorting.
- Capability to guide teams on actioning insights and collaborate closely with designers to ideate based on findings.
- Skilled negotiator able to influence squads, teams, and senior leaders to champion user centred approaches.
- Top notch presentation and storytelling skills, especially when sharing impactful insights.
Additional Experience
- Managing and developing researchers, with examples of elevating team capabilities and performance.
- Proven ability to set clear goals and priorities for others that align with business objectives.
- Strong influence on senior leaders and cross team negotiations.
- Track record of championing research quality, user advocacy, and human centred design at the organisational level.
Strategic Impact
- Articulate research strategy and positively influence squad focus and priorities.
- Deep understanding of how research connects to team, squad, and business goals.
- Mentor others to create downstream impact through their growth.
Unsuitable for
- Roles primarily centred on market research or academia.
- Those lacking demonstrable experience leading UX research within the tech/product industry.
- Those who have not managed or mentored researchers before.
We think you need these skills to ace Lead Researcher in London
Research Methodologies
Generative Research
Evaluative Research
Problem Solving
Holistic Research Thinking
Mixed Method Studies
Ethnography
