At a Glance
- Tasks: Manage stock movement, produce operational reports, and support cross-functional teams.
- Company: NET-A-PORTER is a leading luxury fashion destination, revolutionising women's shopping experiences.
- Benefits: Enjoy a competitive salary, private healthcare, and staff discounts on exclusive sales.
- Other info: Position based in Westfield, Shepherd's Bush, with a 37.5-hour work week.
- Why this job: Join a dynamic team at NET-A-PORTER, enhancing supply chain efficiency in a fast-paced environment.
- Qualifications: Candidates should be analytically minded, detail-oriented, and effective communicators.
The predicted salary is between 30000 - 40000 £ per year.
NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET A PORTER has revolutionised the way women shop, delivering fashion, fine jewellery & watches and lifestyle collections to the world's most discerning women. Today, NET A PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET A PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation only moments.
The Merchandising team is looking for a talented Junior Operations Merchandiser to join us on a permanent basis. You will play a vital role in supporting the smooth flow of stock through the supply chain and ensuring alignment with commercial priorities. The role coordinates operational activity across Buying & Merchandising (B&M), Logistics, and other key business functions to drive data accuracy, timely reporting, and process efficiency. The ideal candidate is detail oriented, analytically minded, and thrives in a fast paced, collaborative environment. You will contribute to continuous improvement of systems and procedures, supporting both short term trading activity and long term business strategy.
Location & Schedule
- Location: Our Westfield office in Shepherd's Bush
- Reporting into: Merchandising Manager
- Working Hours: 37.5 hours per week (4 days in office)
Responsibilities
- Managing the day to day movement of stock, including inbound deliveries, transfers and RTVs, while resolving operational queries.
- Monitoring inbound and outbound activity, identifying risks and escalating issues where required.
- Producing and sharing operational reports and KPI updates with key stakeholders.
- Supporting shipments, deliveries, delays and allocation readiness to ensure smooth trading.
- Building, maintaining and improving reporting using Excel, while providing meaningful analysis and insights.
- Preparing weekly reports and carrying out ad hoc analysis to identify commercial opportunities and risks.
- Building strong relationships and collaborating with teams across Buying & Merchandising, Logistics, Distribution Centres, Tech/Data and Finance.
- Communicating clearly and working cross functionally to resolve issues and support business priorities.
- Supporting the onboarding and development of new team members and contributing to team discussions.
- Driving continuous improvement initiatives to enhance supply chain efficiency and overall operational performance.
Qualifications & Characteristics
- Commercially aware, with a strong understanding of operational performance and business priorities.
- Analytical and confident working with data to generate meaningful insights.
- Proactive and solutions focused, with a continuous improvement mindset.
- Highly organised, with the ability to manage multiple priorities and meet deadlines.
- An effective communicator who can build strong relationships across teams.
- Collaborative and supportive, with a willingness to share knowledge and help others succeed.
- Adaptable and comfortable working in a fast paced environment.
- Positive, professional and accountable in approach to work.
Benefits
- Competitive salary.
- Pension with company and employee contributions.
- Portal with discounts on theme park and cinema tickets.
- Staff discount and exclusive staff sales.
- Private healthcare.
- Flexible working.
LuxExperience is an equal opportunities employer. We encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please advise us accordingly.
Junior Operations in London employer: Job Search Place Limited
NET-A-PORTER offers a competitive salary and private healthcare while fostering a diverse workplace. Located in Shepherd's Bush, the team focuses on delivering exceptional customer experiences through innovative merchandising strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Operations in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Junior Operations in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
