At a Glance
- Tasks: Manage rent accounts and support vulnerable tenants in a compassionate environment.
- Company: Join Look Ahead, a supportive organisation transforming lives in the community.
- Benefits: Generous salary, up to 30 days annual leave, and a strong pension scheme.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference while developing your career in a welcoming culture.
- Qualifications: Experience in income management within social or supported housing is essential.
The predicted salary is between 36000 - 36000 £ per year.
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Benefits- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&C apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Role SummaryThe Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.
What you'll doThis is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Rent Collection and Arrears Management: Manage rent and service charge accounts across a defined patch, ensuring payments are made.
- Housing Benefit, Universal Credit and Income Stability: Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.
- Court and Legal Process Support: Prepare documentation and evidence for legal action in relation to rent arrears.
- Cross-Team Working and Communication: Work closely with Housing Operations, Income colleagues and Care and Support teams.
- Record-Keeping, Compliance and Quality: Maintain accurate, timely and auditable records for all income-related activity on the housing management system.
Fair-minded and approachable, with the ability to build constructive working relationships.
Skills and AbilitiesAbility to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.
What you'll bring- Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.
- Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
Income Officer in London employer: Job Search Place Limited
Look Ahead is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a supportive work culture in Islington. With generous benefits including up to 30 days of annual leave, a robust pension scheme, and award-winning learning and development opportunities, we empower our team to thrive while making a meaningful impact on the lives of those we serve. Join us in transforming lives every day in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about the work they do.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience and how it aligns with the Income Officer role. Confidence is key, so the more you practice, the better you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Income Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in income management or social housing, as this will show us you're a great fit for the Income Officer role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping people and how your experience aligns with our mission. Be genuine and let your personality shine through – we love to see that!
Showcase Relevant Experience:When detailing your work history, focus on roles where you've managed income-related tasks or worked with vulnerable populations. This will help us see how your past experiences can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Officer and the specific responsibilities mentioned in the job description. Brush up on your knowledge of rent collection, arrears management, and liaising with housing benefit teams. This will show that you're genuinely interested and prepared.
✨Show Your Compassion
Since the role requires a kind and compassionate approach, think of examples from your past experiences where you've demonstrated empathy and support for vulnerable individuals. Be ready to share these stories during the interview to highlight your suitability for the position.
✨Communication is Key
The ability to communicate clearly and sensitively is crucial for this role. Practice articulating your thoughts and responses to common interview questions. You might even want to do a mock interview with a friend to get comfortable with expressing yourself professionally.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
