Human Resources Manager in London

The HR Manager is responsible for leading all human resource functions across Rainbow Medical Services Ltd. With a particular focus on recruitment and compliance, this role ensures that every aspect of the employee lifecycle meets regulatory, legislative, and organisational standards in a CQC-regulated health and social care environment.

KEY RESPONSIBILITIES

• Recruitment & Workforce Planning
  • Lead end-to-end recruitment campaigns for all clinical and non-clinical roles, ensuring robust candidate attraction, shortlisting, and safer recruitment checks.
  • Maintain full compliance with DBS (Enhanced), right-to-work, reference, and pre-employment checks for all staff, including overseas workers under the Health and Care Worker visa route.
  • Manage relationships with recruitment agencies and job platforms, and advise on workforce planning aligned to service growth and commissioning requirements.
  • Oversee onboarding processes to ensure all new starters are inducted, registered, and compliant before deployment.
  • Monitor vacancy levels and proactively address recruitment risks, particularly for hard-to-fill clinical roles.
• Compliance & Regulatory Standards
  • Ensure full compliance with CQC regulations, the Disclosure and Barring Service, UKVI/Home Office immigration requirements, and all applicable employment legislation.
  • Maintain and annually review all company registrations, sponsor licences, insurance policies, and regulatory accreditations.
  • Oversee and update the staff handbook, HR policies, and procedures in line with legislative changes and CQC standards (internal and external).
  • Ensure the organisation's obligations under the Modern Slavery Act, Real Living Wage accreditation, and GMCA Good Employment Charter are upheld and evidenced.
  • Act as the primary point of contact for all communications with regulatory bodies, including CQC, the DBS, UKVI, and appointed solicitors.
  • Support the preparation and response to CQC inspections, ensuring HR records and staff files are always inspection ready.
• Employee Relations & Welfare
  • Manage all employee relations matters including disciplinary proceedings, grievances, performance improvement, and absence management.
  • Oversee all staff welfare matters sensitively and confidentially, including occupational health referrals and support during significant life events.
  • Maintain accurate, up-to-date records for sickness, maternity/paternity leave, annual leave, and other statutory entitlements.
  • Embed a positive, trauma-informed workplace culture consistent with RMS's person-centred values.
• HR Systems, Data & Reporting
  • Own and develop the HR information system, ensuring all staff data is accurate, GDPR-compliant, and accessible for reporting purposes.
  • Provide regular Management Information and reporting to the COO on headcount, turnover, absence, compliance status, and recruitment pipeline.
  • Establish and maintain systems for performance appraisals, CPD tracking, mandatory training compliance, and skills gap analysis.
• Learning & Development
  • Coordinate all training programmes ensuring all staff meet regulatory requirements.
  • Support a culture of continuous professional development, identifying training needs in line with CQC expectations and service delivery requirements.
• Cross-Functional & Strategic
  • Act as a strategic HR partner to the COO and senior leadership, contributing to organisational development and workforce strategy.
  • Coordinate HR activity across Operations, Finance, and Care Delivery teams to ensure joined-up people management.
  • Undertake such other duties as reasonably delegated by the COO or Directors.

PERSON SPECIFICATION

• Essential CIPD Level 5 qualification (or working towards) or equivalent demonstrable experience.
• Proven experience as an HR Manager or Senior HR Advisor in a regulated health, social care, or similar environment.