At a Glance
- Tasks: Lead a dynamic team to ensure exceptional guest experiences and smooth hotel operations.
- Company: Henrietta Hotel, a stylish boutique in the heart of Covent Garden.
- Benefits: Competitive salary, professional development, and a vibrant work environment.
- Other info: Exciting opportunity for career growth in a trendy London location.
- Why this job: Join a renowned hotel and make a real impact on guest satisfaction and team success.
- Qualifications: 3+ years in hotel management, strong leadership skills, and commercial awareness.
The predicted salary is between 40000 - 50000 £ per year.
Henrietta Hotel opened in 2017, right in the heart of bustling Covent Garden. A haven nestled away from the busy streets outside, Henrietta is comprised of 40 rooms divided into two buildings. In the summer of 2024, renowned British chef Jackson Boxer took the helm of the restaurant, reimagining the food offering against the backdrop of a full restaurant redesign. Expect nods to their Parisian heritage and the city's famed bistros, as well as to Covent Garden's rich history. Taking inspiration from London's continental neighbours, the menu at Henri reflects the culinary traditions and timeless appeal of a Parisian bistro, serving Jackson's take on French classics alongside signature Experimental cocktails.
We are seeking an experienced Hotel Manager to join our dynamic team and lead the team at Henrietta Hotel as a maternity cover. The Hotel Manager is responsible for managing the Hotel team and overall hotel targets to deliver an excellent guest experience while managing profitability and guest satisfaction measures.
Operation- Oversee the smooth daily operation of the hotel and directly oversee the following departments: Front Desk, Housekeeping, Reservations, and Maintenance.
- Ensure communication between the various departments (Front Desk, Housekeeping, Reservations).
- Represent the hotel and the Experimental brand through exemplary guest engagement, advice, and service - ensuring brand image and fostering guest loyalty.
- Play an active role in resolving technical issues and anticipating renovation and improvement works, ensuring the hotel's overall condition (design, cleanliness) is maintained.
- Responsible for the safety of the establishment in compliance with applicable regulations.
- Work with the Revenue Manager to establish clear and structured pricing and sales strategies across all teams.
- Collaborate closely with the Group Operations and Sales teams to align local and global objectives.
- Supervise inventories and stock management in line with group standards.
- Manage purchasing processes, control deliveries, and maintain positive supplier relationships.
- Optimize operational performance to ensure compliance with budget targets and key financial indicators.
- Coordinate administrative and reporting matters between the hotel and the group's headquarters.
- Ensure compliance with local labor laws and regulations.
- Coordinate team recruitment in collaboration with the HR department.
- Oversee team scheduling in line with business needs.
- Support the professional development and training of your teams - guiding talent growth through your leadership and expertise.
- Work closely with the HR team to apply group standards and encourage internal mobility.
- Monitor payroll expenses and provide strategic recommendations when necessary.
- Represent the Experimental brand and always embody its values.
- Proactively propose and implement strategies to enhance brand visibility and guest engagement - through partnerships, events, and digital initiatives.
- You make your establishment "The place to be"!
- You have at least 3 years of experience in a similar Hotel Manager or leadership role within a high-end boutique hotel.
- You demonstrate strong leadership, autonomy, and a collaborative spirit.
- You are highly organized, reliable, and able to manage multiple priorities with efficiency.
- You possess a strong commercial awareness and a solid understanding of Revenue Management techniques.
- You are fluent in English.
- You are proficient in hotel management systems (Opera, Micros) and Microsoft Office Suite.
Hotel Manager in London employer: Job Search Place Limited
Henrietta Hotel offers a vibrant and supportive work environment in the heart of Covent Garden, where employees are encouraged to grow and develop their skills within a dynamic team. With a focus on exceptional guest experiences and a commitment to professional development, the hotel fosters a culture of collaboration and innovation, making it an ideal place for those seeking meaningful employment in the hospitality industry. The unique blend of Parisian charm and London's rich history creates an inspiring backdrop for both staff and guests alike.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Henrietta Hotel. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you can, visit the hotel and get a feel for the vibe. Chat with staff, soak in the atmosphere, and maybe even drop off your CV in person. It shows initiative and genuine interest!
✨Tip Number 3
Prepare for the interview by knowing your stuff! Research Henrietta Hotel's history, its culinary offerings, and the Experimental brand. Being well-informed will impress the hiring team and show you're serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and know how to navigate the digital world.
We think you need these skills to ace Hotel Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Hotel Manager role. Highlight your leadership experience and any relevant achievements in hotel management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how your background aligns with our vision at Henrietta Hotel. Don’t forget to mention why you’re excited about this opportunity!
Showcase Your Leadership Style:We want to know how you lead a team! In your application, give examples of how you've successfully managed teams in the past, especially in high-pressure situations. This will help us see if you're the right fit for our dynamic environment.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Hotel Manager position at Henrietta Hotel!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Hotel Inside Out
Before the interview, make sure you research Henrietta Hotel thoroughly. Familiarise yourself with its history, the recent changes under Chef Jackson Boxer, and the unique offerings of the restaurant. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Hotel Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you can foster a collaborative spirit among the various departments at Henrietta.
✨Demonstrate Financial Acumen
Since the role involves managing profitability and financial controls, brush up on your revenue management techniques. Be prepared to discuss how you've optimised operational performance in previous roles and how you would approach pricing strategies at Henrietta.
✨Engage with Brand Values
Understand the Experimental brand and its values. Think about how you can embody these values in your role as Hotel Manager. During the interview, share ideas on how you would enhance brand visibility and guest engagement through events and partnerships, making Henrietta 'The place to be'!
