At a Glance
- Tasks: Welcome guests, manage seating, and provide top-notch customer service in a vibrant pub environment.
- Company: Join The Hero, a stunning pub in Maida Vale with a unique dining experience on every floor.
- Benefits: Earn up to £19 per hour, enjoy 50% off food and drink, and access weekly tips.
- Other info: Enjoy career progression, delicious staff meals, and health support anytime you need it.
- Why this job: Be part of a dynamic team and create memorable experiences for guests while developing your skills.
- Qualifications: Previous hospitality experience and a friendly, positive attitude are essential.
The predicted salary is between 13 - 19 £ per hour.
We are looking for an enthusiastic and customer focused Host to join our team at The Hero. The Hero is a stunning four-storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our restaurant team. If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we'd love to hear from you!
Salary: Up to £13 per hour + service charge (Earn up to £19 per hour).
What's in it for you as a Host at The Hero:
- 50% off food and drink in our pubs for a table of up to 4 people.
- Every penny of service charge goes to the people who work in our restaurants, including our kitchen team.
- Access your tips weekly in your digital tip jar.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds, on us!
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Earn more with our employee referral scheme.
- Delicious staff meals on shift.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
What you'll be doing as a Host at The Hero:
- Warmly welcome guests as they enter the restaurant, assist in getting them seated promptly and efficiently.
- Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
- Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast paced environment.
- Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
- Collaborate and communicate effectively with the front of house team to ensure a smooth dining experience for all guests.
About you, our new Host at The Hero:
- Previous experience as a Host or similar role within hospitality.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexible approach to work.
Host in London employer: Job Search Place Limited
At The Hero, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Maida Vale. Our team members enjoy generous benefits such as 50% off food and drink, access to a comprehensive wellbeing support system, and opportunities for career progression through ongoing training. Join us to be part of a dynamic environment where your contributions are valued, and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Host in London
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Hero and soak up the atmosphere. Chat with staff and customers to get a feel for the vibe. This will help you show your enthusiasm and understanding of the place during your conversation.
✨Tip Number 2
Practice your people skills! As a Host, you'll be the face of the pub, so brush up on your communication techniques. Role-play with a friend or family member to nail down how you'd handle guest inquiries and special requests.
✨Tip Number 3
Show off your passion for hospitality! When chatting with the hiring team, share stories about your previous experiences in dining service. Highlight moments where you went above and beyond for guests – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Host in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. Share specific experiences that highlight your love for customer service and how you create positive experiences for guests.
Tailor Your Application:Make sure to customise your application to reflect the qualities we're looking for in a Host. Mention your previous experience in similar roles and how it aligns with the responsibilities at The Hero.
Be Personable and Friendly:Since we value a positive atmosphere, use a friendly tone in your application. This is your chance to show us your personality and how you would fit into our team culture at The Hero.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Job Search Place Limited
✨Know the Venue
Before your interview, take some time to research The Hero. Familiarise yourself with its unique features and offerings on each floor. This will not only show your enthusiasm but also help you answer questions about how you can contribute to the atmosphere and service.
✨Showcase Your Customer Service Skills
As a Host, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting your ability to handle inquiries and special requests will demonstrate your suitability for the role.
✨Emphasise Teamwork
Collaboration is crucial in a fast-paced environment like The Hero. Be ready to discuss how you've worked effectively within a team before. Share specific instances where your communication skills helped create a smooth dining experience.
✨Stay Positive and Calm
During the interview, maintain a friendly and calm demeanour, just as you would when welcoming guests. This will reflect your ability to foster a positive atmosphere, even under pressure, which is essential for a Host.
