At a Glance
- Tasks: Help people in crisis by providing support and solving problems over the phone.
- Company: Mission-driven organisation dedicated to making a difference in people's lives.
- Benefits: Remote work options, flexible office visits, and supportive team environment.
- Other info: Join a collaborative team with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping vulnerable individuals navigate tough situations.
- Qualifications: Strong listening skills and ability to communicate clearly and compassionately.
The predicted salary is between 25000 - 30000 £ per year.
Are you a great listener? Do you love to help solve problems? Can you help people by taking complex, technical information and translating it for vulnerable people and those in crisis?
We are working with an amazing mission-led organisation to support them in finding a great Helpline Advisor. The role would see you using those great listening and problem-solving skills to support people in crisis and vulnerable individuals.
There is an opportunity to work remotely, visiting the London office on average 6 times per year for training and colleague days. If you prefer to be office-based, that is also possible depending upon your location. You will work with other advisors to support each other and increase your learning.
Responsibilities:
- Managing multiple referrals at any one time.
- Ensuring that the information you provide is correct and fully understood during conversations with clients.
- Learning which cases to refer to other areas and not owning casework.
- Participating in training and gaining support to get up to speed in this hugely impactful role.
- Supporting fellow advisors and increasing learning together.
Qualifications:
- Clear and reassuring telephone manner.
- Capacity to communicate complex information in a simple, client-friendly manner.
- Great listening and problem-solving skills.
Helpdesk Advisor in London employer: Job Search Place Limited
Join a mission-driven organisation that prioritises employee well-being and professional growth. As a Helpdesk Advisor, you will enjoy a supportive work culture that values collaboration and continuous learning, with the flexibility to work remotely while still engaging with colleagues during training days in London. This role not only offers the chance to make a meaningful impact in the lives of vulnerable individuals but also provides opportunities for personal development within a compassionate team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Advisor in London
✨Tip Number 1
Practice your listening skills! When you're preparing for interviews, try role-playing with a friend. This will help you get comfortable with translating complex information into simple terms, just like you'll need to do as a Helpdesk Advisor.
✨Tip Number 2
Show off your problem-solving skills! Think of examples from your past experiences where you've helped someone in a tricky situation. We want to hear how you tackled those challenges and what the outcomes were.
✨Tip Number 3
Don’t forget to research the organisation! Understanding their mission and values will not only help you in interviews but also show that you’re genuinely interested in the role. Plus, it’ll give you some great talking points!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Helpdesk Advisor in London
Some tips for your application 🫡
Show Off Your Listening Skills:In your application, make sure to highlight your listening skills. We want to see how you can connect with people and understand their needs, especially in challenging situations.
Keep It Simple:When explaining your experience, remember to keep it straightforward. We love candidates who can break down complex information into easy-to-understand bits, just like you would for someone in crisis.
Share Your Problem-Solving Stories:Don’t shy away from sharing specific examples of how you've solved problems in the past. We’re looking for those moments where you’ve made a real difference for someone, so let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Listening Skills
During the interview, make sure to demonstrate your active listening skills. Nod, maintain eye contact, and paraphrase what the interviewer says to show you’re engaged. This will highlight your ability to connect with clients and understand their needs.
✨Simplify Complex Information
Prepare examples of how you've taken complex information and made it accessible for others. Use clear, straightforward language in your responses to showcase your ability to communicate effectively, especially in high-pressure situations.
✨Problem-Solving Scenarios
Think of specific instances where you successfully solved a problem for someone in need. Be ready to discuss these scenarios in detail, focusing on your thought process and the steps you took to reach a solution. This will illustrate your problem-solving skills in action.
✨Teamwork Matters
Since the role involves supporting fellow advisors, be prepared to talk about your experience working in teams. Share how you’ve collaborated with others to enhance learning and support, as this will show that you value teamwork and are ready to contribute positively to the team dynamic.
