Guest Services Agent in London

A distinctive opportunity to work in a modern masterpiece hotel in Belgravia awaits you. At The Emory, we strive to curate distinctive and enriching experiences for our guests and our colleagues every day. You will be part of the team to shape our future and fulfil our purpose.

Each suite & studio at the hotel is a modern masterpiece, created by a collection of the world's leading interior and architectural designers. From exceptional contemporary dishes curated from chef Jean‑Georges Vongerichten in abc kitchens to panoramic views of London and striking decor in The Emory Rooftop Bar. Spearheaded by world‑leading experts, Surrenne is a new paradigm of wellbeing with four floors of immersive health, fitness and beauty services.

We believe the truest luxury is time well spent. Hence our service philosophy is as seamless as possible so our guests can enjoy the most while staying with us. You are warm and friendly, and enjoy being creative in providing extraordinary guest services. You like to think from guests' perspective what they might need before they even ask you. And you aim for creating those magical memories for them. We anticipate you have previous work experience in a luxury hotel environment.

You will find a supportive, fun and nurturing team where you can bring your ideas and creative thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Your team members are highly collaborative and the work environment is dynamic and stimulating.

• To welcome all guests according to SOP and hotel service standards (LQA and Forbes).
• To perform check-in and check-out in accordance to SOP and hotel service standards.
• To be fully aware of hotel's credit/cash and cheque handling procedures.
• To aid and assist guests throughout their stay in a friendly and professional manner, passing any complaints to the Guest Services Supervisor.
• To answer internal and external phone calls according to SOP and hotel service standards.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

• Excellent salary package.
• Family Friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• A dedicated team of Mental Health First Aiders & 24‑hour colleague assistance helpline.
• On and off‑site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state‑of‑the‑art all‑day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

• Referral Scheme 'Introduce a Star' where you can earn up to £1,500.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In‑house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

Terms and conditions apply to all benefits.

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.