At a Glance
- Tasks: Lead membership growth and build strong community relationships across our vibrant clubs.
- Company: Join a lively, inclusive private members' club in London with a unique character.
- Benefits: Enjoy competitive salary, bonuses, health care, gym discounts, and complimentary meals.
- Other info: Be part of a dynamic team that celebrates individuality and fosters professional development.
- Why this job: Shape strategies that make a real impact while growing your career in a supportive environment.
- Qualifications: Experience in membership management and a passion for community building.
The predicted salary is between 60000 - 75000 £ per year.
We're looking for a Group Head of Membership who brings energy, drive and a genuine passion for people. Someone who leads with confidence and collaboration, inspiring their team to build strong relationships and create thriving, well-balanced communities across Home House and Home House Studio. This is a role for someone who enjoys shaping strategy and turning it into meaningful growth - from attracting new members to nurturing lasting connections. You'll take the lead on membership acquisition and retention, ensuring the right mix of members across both clubs, while delivering against ambitious growth targets and aligning closely with our brand vision.
At Home House, how we work together matters. You'll be part of a team that celebrates each other, learns from each other and takes pride in making every guest experience feel special.
What you can expect
- Be part of a happy team: We genuinely enjoy what we do and we look out for one another. You'll join a supportive team where your contribution counts.
- Grow your craft: Whether you're guiding your team to achieve ambitious membership goals or exploring new ways to attract and retain the right mix of members, you'll have the space to learn, grow and make your mark. This is a role where curiosity is encouraged, development is supported and your career can truly progress.
- Room for personality: Home House is one of London's most distinctive private members' clubs. It's lively, surprising and full of character, just like the people who work here.
- High standards: We take pride in thoughtful service, beautiful detail and creating experiences that feel effortless and warm.
Key responsibilities
- Strategy and Growth: Develop and deliver member acquisition and retention strategies across both clubs, aligning with brand and commercial objectives. Build and manage key B2B partnerships, identifying new opportunities to drive revenue and growth.
- Partnerships and Collaboration: Lead relationships with strategic partners and internal teams, negotiating agreements and collaborating across marketing, events and commercial functions to maximise revenue and cross selling opportunities.
- Community and Member Experience: Curate a balanced, high quality membership community, ensuring strong engagement, high retention and a visible presence within the clubs. Handle member matters with professionalism and care.
- Performance and Reporting: Monitor and analyse performance across the membership pipeline, using CRM insights and data to track targets, identifying trends and inform strategy, while ensuring GDPR compliance and budget control.
- Leadership and Team Development: Lead, support and develop the membership team, fostering a culture of professionalism and excellence, while ensuring adherence to processes, policies and performance expectations.
What we offer
- A friendly, inclusive workplace where you can be yourself.
- Training, development and chances to grow your career.
- Competitive salary, performance based bonus and pension.
- Health care cash plan and Employee Assistance Programme.
- Gym and retail discounts.
- Complimentary meals on duty.
- Access to both Home House and Home House Studio experiences.
- Stream pay support.
- Annual clothing allowance.
If this sounds like a place where you'd feel at home, we'd love to hear from you. Apply and join us in making the magic happen.
Group Head of Membership, Both Homes in London employer: Job Search Place Limited
At Home House, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to grow. As the Group Head of Membership, you'll not only lead a passionate team but also have the opportunity to shape strategies that enhance our unique community experience in one of London's most distinctive private members' clubs. With competitive benefits, ongoing professional development, and a supportive environment, you'll find a rewarding career path that celebrates individuality and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Group Head of Membership, Both Homes in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group Head of Membership, Both Homes in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
