At a Glance
- Tasks: Welcoming guests, checking tickets, and selling programmes at the Gillian Lynne Theatre.
- Company: LW Theatres is hosting the Royal Shakespeare Company's production of My Neighbour Totoro.
- Benefits: Full-time position with a salary of £12.21 per hour.
- Other info: Must work all 8 shows in a fast-paced live theatre environment.
- Why this job: Join a diverse team and create magical experiences for theatre audiences.
- Qualifications: Sales and customer service experience preferred but not essential; passion for customer service is key.
The predicted salary is between 12.21 - 12.21 £ per hour.
Are you a people person? Do you thrive in a team environment? Would working outside regular office hours suit you?
The Gillian Lynne Theatre is thrilled to be hosting the Royal Shakespeare Company's production of My Neighbour Totoro, and we're looking for engaging, enthusiastic Guest Experience Hosts to join our team.
At LW Theatres, we believe that every customer experience should be unforgettable. Our Guest Experience Hosts are the face of our theatre, playing an important role in making sure our guests feel safe and welcome. Whether it's checking tickets and bags, ushering inside the auditorium, selling programmes and ice creams or working behind one of our bars and kiosks, you'll create magical experiences for each and every audience member we welcome into our theatre.
Here’s what you’ll be doing:
- Welcoming our guests into our theatre in an open, inclusive and approachable manner
- Making sure our guests feel safe and comfortable while they enjoy the show, by following our strict security and health and safety procedures
- Putting our guests first – answering any questions and resolving any issues they may have, while sharing your love of theatre with them
- Working alongside our diverse team to drive sales both inside the theatre and at any of our bars and kiosks
- Communicating clearly with supervisors and management to ensure each performance runs smoothly
- Taking pride in your appearance, following our dress code and ensuring the theatre always looks its best
- Always learning new ways to work, and improving your knowledge of LW Theatres so that you can provide the best possible service
What we’re looking for:
We're looking for someone with some sales and customer service experience – but don't worry if you don't have that. We're more interested in someone that is passionate about providing excellent customer service and can build strong rapport with both guests and colleagues.
You should be calm and efficient when things get busy, and a team player who's comfortable working with others. It's also important to have a can-do attitude and be able to adapt to the fast-paced nature of live theatre.
Salary: £12.21 per hour
Please note that this position is a full-time position to work all 8 shows.
Gillian Lynne Theatre - Guest Experience Host in London employer: Job Search Place Limited
LW Theatres offers a vibrant work environment at the Gillian Lynne Theatre in London. Employees enjoy a competitive salary and the opportunity to engage with world-class productions like My Neighbour Totoro. Join a diverse team dedicated to creating unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Gillian Lynne Theatre - Guest Experience Host in London
✨Get a Taste of the Scene
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We think you need these skills to ace Gillian Lynne Theatre - Guest Experience Host in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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How to prepare for a job interview at Job Search Place Limited
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
