At a Glance
- Tasks: Lead and grow key client relationships, ensuring exceptional service and measurable outcomes.
- Company: Join Dun & Bradstreet, a global leader in business decisioning data and analytics.
- Benefits: Competitive salary, professional development, and a diverse, collaborative work environment.
- Other info: Dynamic role with opportunities for growth and innovation in a supportive team.
- Why this job: Make a real impact by helping clients unlock value and achieve their strategic goals.
- Qualifications: Experience with large enterprise clients and strong communication skills required.
The predicted salary is between 80000 - 100000 £ per year.
Shape the Future with Dun & Bradstreet. At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We're a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what's next? Join us!
We're looking for a Senior Client Success Director to lead and grow some of D&B's most critical Global Enterprise Financial Services relationships. In this role, you will serve as the primary point of accountability for delivering exceptional service and measurable outcomes by owning the end-to-end client success strategy. Acting as a trusted advisor, you'll bring the full breadth of D&B's capabilities - data, insights, innovation, and service excellence - to help clients unlock value and achieve their strategic goals.
Key Responsibilities- Accountable for the full customer lifecycle across assigned Enterprise accounts, ensuring successful adoption, value realization, and long term satisfaction with D&B solutions while driving footprint growth and supporting renewal success.
- Partner closely with Sales and Client Success leadership to assess client engagement opportunities, considering risk, spend, and growth potential, and coordinate cross functional post sales teams to deliver all contracted services.
- Build and maintain strong executive relationships with CIOs, CTOs, and senior stakeholders, influencing strategic decision making and ensuring measurable business outcomes through tailored D&B value plans.
- Independently manage and expand senior level client relationships through regular face to face interactions, gathering intelligence on technology infrastructure, strategic priorities, and opportunities to deepen partnership.
- Design and track meaningful KPIs and metrics to demonstrate ROI on D&B solutions, reporting findings to both internal stakeholders and client leadership teams.
- Lead and deliver structured service reviews - preferably in person - to evaluate solution adoption, progress key initiatives, and assess overall client sentiment.
- Drive strategic account planning by sharing insights gained from service relationships, enabling Sales teams to identify growth opportunities and competitive displacement strategies.
- Shape future service engagement plans, including retention strategies, value driven initiatives, expansion opportunities, and risk mitigation programs.
- Develop specialist knowledge of clients' industries, advising on market dynamics, peer best practices, and optimal use of D&B solutions to support transformation and growth.
- Collaborate within a matrixed account team and influence senior user communities to align on strategic goals, championing the capabilities and value of D&B's offerings.
- Identify risks that may prevent clients from achieving their business objectives and lead virtual teams in developing mitigation strategies and recovery plans.
- Extensive experience supporting large global enterprise clients, ideally within data and analytics or other highly technical solution environments.
- Strong customer success or account management background with complex enterprise offerings, with a proven track record of driving retention through effective client engagement.
- Exceptional collaboration, communication, and influencing skills, with the ability to build strong relationships at all business levels.
- Commercially aware and client centric, with strong service and project management capabilities.
- Self starter with an ownership mindset - proactive, curious, and committed to problem solving and delivering measurable outcomes.
- Innovative thinker who seeks new approaches to achieve objectives and continuously improve.
- Growth mindset with a commitment to ongoing learning, skill development, and knowledge expansion through both formal and informal channels.
Enterprise Client Success Director (R-18914) in London employer: Job Search Place Limited
At Dun & Bradstreet, we pride ourselves on being an exceptional employer that fosters a culture of creativity, collaboration, and continuous growth. Our commitment to employee development is reflected in our comprehensive training programmes and opportunities for advancement within a diverse global team. Located in a vibrant environment, we offer competitive benefits and the chance to make a meaningful impact by helping clients navigate their business challenges with our innovative data solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Client Success Director (R-18914) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in making an impact at Dun & Bradstreet.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Enterprise Client Success Director. Highlight your successes in managing client relationships and driving measurable outcomes, as this is key to impressing the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to shaping the future with Dun & Bradstreet.
We think you need these skills to ace Enterprise Client Success Director (R-18914) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Enterprise Client Success Director role. Highlight your experience with large global enterprise clients and any relevant data and analytics background.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven client success and built strong relationships in previous positions.
Showcase Your Achievements:Quantify your successes! Use metrics and KPIs to demonstrate how you've delivered measurable outcomes in past roles. This will help us see the impact you've made in your previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Client Success Strategies
Before the interview, brush up on your knowledge of client success strategies, especially in the context of data and analytics. Be ready to discuss how you've successfully managed client relationships in the past and how you can apply those experiences to help Dun & Bradstreet's clients achieve their goals.
✨Showcase Your Collaboration Skills
Dun & Bradstreet values collaboration, so be prepared to share examples of how you've worked with cross-functional teams. Highlight specific instances where your communication and influencing skills made a difference in achieving project outcomes or enhancing client satisfaction.
✨Demonstrate Your Industry Knowledge
Familiarise yourself with the financial services industry and the challenges it faces. During the interview, demonstrate your understanding of market dynamics and how Dun & Bradstreet's solutions can address these challenges. This will show that you're not just a fit for the role, but also genuinely interested in the industry.
✨Prepare for KPI Discussions
Since the role involves tracking KPIs and demonstrating ROI, come prepared with examples of how you've measured success in previous roles. Discuss specific metrics you've used and how they impacted client relationships. This will illustrate your analytical mindset and commitment to delivering measurable outcomes.
