At a Glance
- Tasks: Lead the Front Office team, ensuring exceptional guest experiences and smooth operations.
- Company: Radisson RED London Twickenham, a vibrant hotel next to Twickenham Stadium.
- Benefits: Competitive salary, hotel discounts, flexible pay options, and 24/7 support.
- Other info: Exciting career growth opportunities in a supportive and inclusive workplace.
- Why this job: Join a dynamic team in a fast-paced environment where no two days are the same.
- Qualifications: Strong leadership and customer service skills, with a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
This opportunity is for a Duty Manager who is passionate about guest service, confident leading teams, and ready to take responsibility for the smooth running of the Front Office operation during their shift. You will be at the heart of the guest journey, leading from the front, supporting the team through busy arrivals and departures, handling escalations professionally, and ensuring service standards are delivered consistently. This is a hands-on role for someone who can balance people leadership, guest satisfaction and operational control in a fast-paced hotel environment.
The Hotel Radisson RED London Twickenham has recently relaunched following refurbishment, bringing the RED brand's bold, expressive personality to a standout London location. With Twickenham Stadium directly next door, the hotel operates in a lively and high-volume environment, where match days, events and peak periods create an exciting pace and no two shifts are ever the same. It is the perfect setting for a strong Front Office leader who can think on their feet, stay calm under pressure and keep the operation running smoothly.
What is in it for you?
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Competitive salary
- Free staff parking
A day in the life of
As a Duty Manager, you will be responsible for the smooth day-to-day running of the Front Office operation during your shift, ensuring that every guest receives a warm welcome and an excellent experience throughout their stay. You will lead by example at the front desk, support the team during busy periods, and make sure service standards are consistently delivered.
Key responsibilities include:
- Overseeing check in and check out
- Managing guest queries and complaints
- Supporting room allocations
- Handling reservations
- Ensuring billing procedures are followed accurately
- Taking ownership of escalated guest concerns, providing effective service recovery and making decisions confidently
Working closely with Housekeeping, Maintenance, Food & Beverage and Nights, you will help ensure bedrooms are ready, public areas are presented to standard, and operational issues are resolved promptly and professionally. You will also support the Head of Department in training and coaching team members, maintaining brand standards, driving upselling opportunities, and creating a positive and motivated team culture. Most importantly, as a Duty Manager, you will play a vital role in ensuring our guests enjoy a first-class, comfortable and memorable stay.
What do we need from you?
- Leadership skills: Strong leadership skills to effectively manage, motivate and support the Front Office team.
- First class customer service skills: Excellent customer service skills and confidence in handling guest complaints.
- KPI awareness: Comfortable tracking and supporting key Front Office performance indicators.
- Organisational skills: Highly organised with strong attention to detail.
- Problem solving ability: Confident in making decisions and remaining calm under pressure.
- Knowledge of hotel policies and procedures: Good understanding of hotel operations.
- Systems experience: Familiarity with common hotel computer systems and software.
- Flexibility: Ability to work early shifts, late shifts, weekends and bank holidays.
Please note that we are only accepting applicants who are age 18 or above for this role. You will be requested to provide a Basic Disclosure Check during onboarding. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'. So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.
Duty Manager in London employer: Job Search Place Limited
At Radisson RED London Twickenham, we pride ourselves on being an exceptional employer that values our team members as the heart of our business. With a vibrant work culture, industry-leading training and development opportunities, and a range of benefits including competitive salaries, hotel discounts, and uncapped incentives, we ensure our Duty Managers thrive in a dynamic environment next to Twickenham Stadium. Join us to lead a passionate team, enjoy flexible working conditions, and contribute to creating memorable guest experiences in a lively hotel setting.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Radisson RED's unique vibe and the local area, especially Twickenham Stadium. This knowledge will help you connect with guests and show them you're genuinely invested in their experience.
✨Tip Number 2
Practice your people skills! Role-play handling guest complaints or leading a team during busy shifts with friends or family. The more comfortable you are in these scenarios, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums to meet industry professionals. You never know who might have a lead on a Duty Manager position or valuable insights to share.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your enthusiasm for guest service shine through. Share specific examples of how you've gone above and beyond to ensure guests have a memorable experience. We want to see that you truly care about making every stay special!
Highlight Your Leadership Skills:As a Duty Manager, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about times when you've motivated a team or handled a challenging situation with confidence. We love seeing candidates who can lead from the front!
Be Organised and Detail-Oriented:In a fast-paced hotel environment, organisation is key. Use your application to demonstrate your attention to detail and ability to manage multiple tasks. Mention any systems or processes you've implemented to improve efficiency – we appreciate candidates who can keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll get to see all the amazing benefits we offer as part of the Aimbridge team. Don’t miss out on this opportunity to join us at Radisson RED London Twickenham!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Guest Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled guest complaints or escalations in the past. This will show that you understand the importance of guest satisfaction and can handle pressure.
✨Demonstrate Leadership Experience
Prepare to discuss your leadership style and experiences. Think of times when you successfully motivated a team or resolved conflicts. Highlight how you can lead by example, especially during busy periods, as this is crucial for a Duty Manager role.
✨Familiarise Yourself with Hotel Operations
Make sure you have a good grasp of hotel policies and procedures, including check-in/check-out processes and billing. If you have experience with hotel management systems like Opera, mention it! This knowledge will set you apart from other candidates.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you approach problem-solving in a fast-paced environment. Think of specific scenarios where you had to make quick decisions under pressure. This will demonstrate your ability to keep operations running smoothly, which is key for the role.
