At a Glance
- Tasks: Lead the growth of Nothing's retail experience and drive innovative customer engagement.
- Company: Join a cutting-edge tech company focused on design and human creativity.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced startup culture with global expansion opportunities.
- Why this job: Be part of a revolutionary brand that makes technology exciting and impactful.
- Qualifications: 10+ years in retail with strong project management and communication skills.
The predicted salary is between 100000 - 150000 £ per year.
About Nothing
Nothing exists to make tech feel exciting again. We're building a different kind of technology company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look and feel to how we communicate and show up in culture, we believe technology should make you feel something.
Founded in London in 2020, we've grown from idea to global challenger in just a few years. Backed by GV (Google Ventures), EQT Ventures, and C Ventures, and investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we're now sold in 40+ markets with millions of users worldwide.
As a part of Nothing's growth 3-year-strategy, with our accelerating retail store growth globally, we are hiring a Director of Experience Retail, based in London, to drive further growth in physical experience touchpoints as long as point-of-sales. Reporting to the VP of Growth, you will be mapping out an aggressive pipeline with country teams, overseeing overall P&L of the global stores, driving world class customer experience and value proposition, retail activation & relationship programs, optimizing our day-to-day business omni-channel as well as leading retail partnerships and marketing to help us scale to the next level of growth.
Country expansion experience on physical retail programs and marketing/partnership development are an important part of this role.
What You'll Do
- Empower Nothing experience retail store business topline to grow 100x in 3 years.
- Strategize 3 years' global experience retail expansion plan by country, map out store opening pipeline with country team supported by store economic analysis and ensure the retail experience journey aligns to the brand strategy and target audiences.
- Build experience in retail tiering structures and strategies.
- Develop a global retail standard operating procedure and adopt it at the country level, for new store openings as well as daily store operations.
- Develop with HQ marketing & Country teams on worldwide experience retail commercial calendar & retail marketing activation campaigns with VM execution which aligns with the global marketing & sales calendar.
- Work closely with the country teams and People team to build local retail competencies, set up the right structure and actively participate in talent acquisition and development.
- Work closely with the Brand & Retail support team to develop a model-store concept and guideline with a standardized VM display system across different tiers & sizes of stores.
- Work closely with the Retail support team & country teams to manage construction, VM and inventory at store level.
- Manage with country teams on monthly store P&L, revenue forecasts, operating expense, sales analysis data, operating reports and KPI setting.
- Responsible for team building, coaching, training and development of all retail staff to ensure sales objectives and exceptional customer experience standards are met.
- Work closely with the Direct to Consumer team to identify technology & programs in order to optimize O2O & in-store customer experience journey.
Requirements
- Over 10+ years of experience in retail business.
- Experience in store expansion, multi-store management and store openings.
- Excellent project management and effective communication skills.
- Good understanding of retail market trends with a strong business acumen.
- Ability to handle multiple overlapping store openings across the US, India, Western Europe, Asia Pacific, GCC and reprioritise when needed.
- Willing to work in a high-growth, fast moving start-up culture.
- Extremely detail-oriented and organized with strong analytical skills.
- Goal oriented and possess an entrepreneur mindset.
- Ability to initiate changes according to trends and culture, identify and implement improved service practices and procedures.
- Understand key performance metrics and tracking tools to provide market research, forecast, competitive analysis as well as consumer trends in order to translate results into actionable insights for the retail business.
- Experience in collaborating with regional teams and executing world-wide collaboration and business initiatives in the regional market.
- Experience in working in a multicultural environment.
- Innovative and growth mindset.
- Excellent interpersonal and public speaking skills.
Director of Experience Retail in London employer: Job Search Place Limited
At Nothing, we pride ourselves on being an innovative employer that champions creativity and design in technology. Our vibrant London-based team thrives in a fast-paced, start-up culture that encourages personal growth and collaboration, offering unique opportunities for professional development and the chance to make a significant impact in the retail sector. With a commitment to exceptional customer experiences and a supportive work environment, we empower our employees to drive meaningful change and contribute to our ambitious global expansion plans.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Experience Retail in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Director of Experience Retail in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
