Deputy Store Manager in London

We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We've got an exciting opportunity for you to join us as a deputy store manager. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do.

As a deputy store manager you'll partner with your store manager to co-lead the store and deliver outstanding commercial, operational and people results. You'll be empowered with direct accountability for specific business areas, from compliance to training to commercial performance and lead the store in the absence of the store manager. To be successful in the role, you'll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You'll champion our mission and values to create our Starbucks experience for our customers and partners. You'll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We're looking for leaders with a growth mindset and an appetite for growing your leadership career. The best part about this role is that no two days are ever the same!

• Co-lead the store to achieve financial targets, customer satisfaction scores, and operational excellence.
• Own business areas which could include compliance, labour management or local marketing.
• Lead the store leadership team, ensuring clarity of roles and accountability for results.
• Forecast future staffing needs, participate in recruitment and selection.
• Own the store partner training; ensure all partners have completed required training and are set up for success.
• Act as the store manager when required, including full operational and partner accountability.
• Monitor store KPIs, analyse performance trends, and implement action plans.
• Drive cost control and profitability through effective resource planning and waste management.
• Close both standards and opportunity gaps using the store action plan.
• Ensure consistent delivery of brand and operational standards.
• Maintain compliance with health & safety, food safety and security standards which include conducting and recording due diligence checks.

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in-store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

• 28 days holiday a year (including Bank Holidays).
• Free drinks and one item of food when you're on shift.
• Our store bonus program.
• Bean stock options for all partners (own part of Starbucks!).
• Comprehensive training (including coffee knowledge) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself).
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
• Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform.
• Life assurance.
• Home Sweet Loan (interest-free loans that can be paid back over 12 months to help pay your rental deposit).
• A free 24/7 Employee Assistance Programme available to you and your family.
• Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners.
• Great long-term career opportunities in store and support centre.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.