At a Glance
- Tasks: Ensure passenger safety and deliver an exceptional customer experience on board.
- Company: Join a dynamic team focused on providing top-notch service in the maritime industry.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career advancement.
- Other info: Work at Trinity Buoy Wharf with a supportive crew dedicated to excellence.
- Why this job: Be part of an exciting environment where every day brings new challenges and rewards.
- Qualifications: Previous customer service experience is a plus; passion for helping others is essential.
The predicted salary is between 22000 - 26000 £ per year.
This role works in close collaboration with the crew on board the vessel to ensure the safety and great customer experience of our passengers.
Responsibilities
- To assist the Master / Mate in the safe operation of the vessel, whilst carrying out safe and efficient vessel management duties.
- To ensure that all passengers have the correct ticket type for their journey in line with our Pay Before You Travel Policy.
- To assist the Master / Mate / OSCA in cleaning and maintenance of the vessel.
- To assist the OCSA where required with delivery of customer service & stock control, working in partnership to improve the customer experience.
- To assist in safety checks of the vessel's equipment in accordance with the requirements of SMS and ISM.
- Ensure compliance with all Health and Safety regulations and safe working practices as required by current legislation and the Company's health and safety Policy and practices.
- To ensure that health and safety and all other automated announcements are played reporting any defects to the on board Mate.
- To assist with securing vessels alongside piers as directed by the Master and Mate.
- To ensure that passenger numbers are recorded correctly on all relevant systems, advising team mates on the piers where necessary of the amount of space left on board before the loading process commences.
- To ensure that all customers receive a friendly welcome on board, are given any further information they may require with supporting literature and are given a fond farewell at the end of their journey.
- To assist in the bunkering of fresh water and fuel.
Location and Travel
Trinity Buoy Wharf
Qualifications & Experience
Previous, relevant working experience within a Customer Service environment.
Deck Customer Service Assistant in London employer: Job Search Place Limited
As a Deck Customer Service Assistant, you will thrive in a dynamic and supportive work environment at Trinity Buoy Wharf, where teamwork and customer satisfaction are at the heart of our operations. We offer comprehensive training and development opportunities to help you grow your skills while ensuring a safe and enjoyable experience for our passengers. Join us to be part of a company that values safety, collaboration, and exceptional service, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Deck Customer Service Assistant in London
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios on board. Being able to demonstrate your problem-solving abilities during an interview can really set you apart.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what the company values most in a Deck Customer Service Assistant, which can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team.
We think you need these skills to ace Deck Customer Service Assistant in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've made customers feel welcome and valued, just like we do at StudySmarter!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your experience and skills.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills align with the responsibilities listed in the job description, especially around safety and customer experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've handled difficult situations in the past. This role is all about ensuring a great experience for passengers, so showing that you can keep a cool head under pressure will impress the interviewers.
✨Familiarise Yourself with Safety Protocols
Since safety is a big part of this job, make sure you understand basic health and safety regulations related to vessel operations. Be prepared to discuss how you would handle safety checks and what steps you would take to ensure compliance with safety policies.
✨Show Your Team Spirit
This position requires close collaboration with the crew, so highlight any teamwork experiences you have. Share stories that demonstrate your ability to work well with others and contribute positively to a team environment.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to customer service and safety practices. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
