At a Glance
- Tasks: Deliver top-notch customer service and ensure a secure, welcoming environment for residents.
- Company: Join a leading Block Management company in a prestigious West London residence.
- Benefits: Competitive salary of £34,000 plus a £4k performance-based bonus.
- Other info: Enjoy a dynamic role with opportunities for personal growth and development.
- Why this job: Be the face of luxury living and make a real difference in residents' lives.
- Qualifications: Experience in residential or 5-star hotels and a clean UK driving licence required.
The predicted salary is between 34000 - 38000 £ per year.
We are working with a leading Block Management company who are looking to hire for an experienced Day Concierge to join the team, working on a prestigious high end residence in the heart of West London.
Hours: 4on 4off 7am to 7pm
Salary: £34,000 per annum + £4k bonus scheme (performance based)
Main Duties:
- Deliver excellent customer service to all residents.
- Greet all residents professionally and courteously.
- Proactively anticipate resident's needs.
- Drive and park residents cars when required, taking the utmost care and being diligent.
- Aid and engage with all guests/residents and colleagues within the development.
- Always act as an ambassador for the company.
- Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
- Verify all visitors, suppliers, and contractors.
- Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
- Carry out regular building checks and log/report any maintenance that is required through the correct channels.
- Ensure the communal areas are always kept clean, tidy, and presentable.
- Report any incidents, problems, or complaints to the appropriate manager promptly.
- Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
Experience:
- Experience in Residential or 5 Hotels.
- Full UK Driving Licence, Clean - you must have held this for 2 years +.
- Reliable and timekeeping.
- Immaculate presentation.
- Strong written and verbal communication skills in English.
- Have excellent communication skills.
- Experience in the highest level of customer service.
- Be able to demonstrate initiative.
Day Concierge in London employer: Job Search Place Limited
Join a prestigious Block Management company as a Day Concierge in the heart of West London, where you will be part of a dynamic team dedicated to delivering exceptional customer service in a high-end residential environment. With a competitive salary of £34,000 plus a performance-based bonus, this role offers a unique opportunity for professional growth and development, all while working in a supportive and engaging culture that values initiative and excellence. Enjoy the benefits of a 4on 4off shift pattern, allowing for a balanced work-life experience in one of London's most sought-after locations.
StudySmarter Expert Advice🤫
We think this is how you could land Day Concierge in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management or hospitality sectors. You never know who might have a lead on that perfect Day Concierge role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories about how you've gone above and beyond for residents or guests in the past – it’ll show you’re the right fit for this high-end residence.
✨Tip Number 3
Be proactive! If you see a job listing that excites you, don’t just wait for the application window to open. Reach out directly to the company through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Prepare for the unexpected! In a high-pressure environment like this, you might face tricky questions during interviews. Think about scenarios where you had to multi-task or handle complaints effectively, and be ready to share those experiences.
We think you need these skills to ace Day Concierge in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in delivering top-notch customer service. We want to see how you've gone above and beyond for residents or guests in previous roles, so share those stories!
Be Professional and Courteous:Since you'll be the face of our prestigious residence, it's crucial to convey professionalism in your application. Use a polite tone and ensure your writing is clear and respectful, just like you'd greet a resident.
Demonstrate Your Initiative:We love candidates who can think on their feet! In your application, give examples of times when you took the initiative to solve a problem or improve a situation. This shows us you're proactive and ready to tackle challenges.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get you one step closer to joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Customer Service Basics
As a Day Concierge, delivering excellent customer service is key. Brush up on your customer service principles and think of examples from your past experiences where you went above and beyond for residents or guests. This will show that you understand the importance of creating a welcoming environment.
✨Dress to Impress
Presentation matters in this role, so make sure you dress smartly for the interview. A polished appearance reflects your professionalism and attention to detail, which are crucial traits for a concierge. Choose an outfit that aligns with the high-end nature of the residence.
✨Demonstrate Your Multi-tasking Skills
The job requires juggling multiple tasks in a high-pressure environment. Prepare to discuss specific instances where you successfully managed competing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to stay calm under pressure.
✨Show Your Initiative
Being proactive is essential for a Day Concierge. Think of times when you took the initiative to solve a problem or improve a process. Share these examples during your interview to demonstrate that you can anticipate residents' needs and act as an ambassador for the company.
