At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service.
- Company: Join a vibrant team in the heart of London.
- Benefits: Earn £12.75 per hour, enjoy discounts, and 28 days holiday.
- Other info: Flexible shifts with opportunities for career growth.
- Why this job: Make connections and champion safer gambling while having fun.
- Qualifications: Must be 18+, with a passion for customer service.
The predicted salary is between 12.75 - 12.75 £ per hour.
Location: Fairgreen Parade, London, England, CR4 3NA
Contract type: Full‑time and Part‑time
Hours: 24-35 hours per week
Salary: £12.75 per hour
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Demonstrating how to use betting terminals
- Building relationships with customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Work Patterns
Shifts are devised on a rota basis and are subject to change. They include evenings, weekends and vary between 8am – 10pm from Monday to Sunday.
Requirements
- Legal: age 18 or above
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with people from all walks of life
Benefits
- Competitive hourly rate plus 50p location allowance within the M25
- Annual pay review and performance bonus scheme
- 28 days holiday per year (pro rata) plus a paid birthday day off
- Pension plan with 4% employer match
- Discounts in high‑street shops, cinemas and holidays
- Training and development opportunities with career progression from within
- Health and well‑being initiatives
Customer Service Representative in London employer: Job Search Place Limited
Join a vibrant team at our Fairgreen Parade location in London, where we prioritise exceptional customer service and employee well-being. With competitive pay, generous holiday allowances, and a strong focus on career development, we foster a supportive work culture that values your contributions and encourages growth. Enjoy unique benefits like discounts at high-street shops and a paid birthday day off, making us an excellent employer for those seeking a rewarding and fulfilling role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
