At a Glance
- Tasks: Be the friendly face of our office, helping customers and managing queries.
- Company: Join a dynamic team at WPS in London, where your role matters.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: You'll need to pass a DBS check, but we value all backgrounds.
- Why this job: Perfect for those who love customer service and thrive in fast-paced settings.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
WPS are looking for a friendly, organised and proactive Customer Service Assistant / Receptionist to join our team at our Drummond Street office. As the first point of contact for customers, contractors and colleagues, you will play a key role in delivering a professional and efficient front of house service, while also supporting our Customer Service team with administrative duties and coordination of repairs and queries. This is a fantastic opportunity for someone who enjoys working in a fast paced environment, thrives on delivering excellent customer service, and takes pride in keeping things running smoothly behind the scenes.
Key Responsibilities
- Act as the first point of contact for customers, providing a welcoming and professional reception service
- Handle customer queries and repair requests, ensuring they are managed promptly and efficiently
- Maintain accurate records on internal systems (including defect/repair platforms)
- Coordinate appointments, inspections and schedules with operatives and subcontractors
- Manage customer communications, keeping all parties updated and expectations clear
- Support the Customer Service Manager with administrative tasks and reporting
- Prepare and send customer documentation following completion of works
- Monitor and follow up on repairs to ensure customer satisfaction
- Assist with compiling reports and identifying trends to improve service delivery
What We're Looking For
We're looking for someone who is customer-focused, highly organised, and confident communicating with people at all levels.
Essential skills and experience
- Previous experience in a customer service, receptionist or administrative role
- Excellent communication skills - both written and verbal
- Strong attention to detail and organisational skills
- Ability to multitask and work on your own initiative
- Confident using Microsoft Office (Excel, Word, Outlook)
- A calm and professional approach, even in busy or challenging situations
Desirable
- Experience scheduling appointments or coordinating teams
- Knowledge of repairs/maintenance or construction environments
What You’ll Bring
- A positive, proactive attitude and a passion for helping customers
- Strong relationship building skills with customers and colleagues
- The ability to stay organised and focused in a fast paced environment
- Empathy and professionalism when dealing with customer concerns
Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses.
Customer Service Assistant in London employer: Job Search Place Limited
WPS is an excellent employer located in the vibrant area of Drummond Street, London, offering a dynamic work environment where customer service excellence is at the forefront. Employees benefit from a supportive culture that encourages professional growth and development, alongside competitive remuneration and a commitment to work-life balance. Join us to be part of a team that values your contributions and fosters a sense of community while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in London
✨Tip Number 1
Make sure to research WPS and understand our values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being able to convey information clearly and confidently is key. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your organisational skills by preparing a list of questions for us about the role and the team. This not only demonstrates your enthusiasm but also helps you assess if we're the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining WPS directly.
We think you need these skills to ace Customer Service Assistant in London
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service roles. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your skills!
Keep It Organised:Since this role requires strong organisational skills, structure your application clearly. Use headings and bullet points where necessary to make it easy for us to see your qualifications and experience at a glance.
Be Professional Yet Friendly:Remember, you're applying for a front-of-house position! Your written application should reflect a professional tone while also showing your friendly personality. We love candidates who can balance professionalism with approachability.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Customer Service Assistant role. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
As a Customer Service Assistant, excellent communication is crucial. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or colleagues, especially in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific instances where you handled customer queries or managed multiple tasks. Prepare to explain your thought process and the outcomes, showcasing your proactive attitude and organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the team dynamics, how success is measured in the role, or what challenges the Customer Service team currently faces. It’s a great way to demonstrate your enthusiasm and engagement.
