At a Glance
- Tasks: Be the friendly voice for customers, managing orders and resolving queries.
- Company: Join a dynamic team at Well-Dressed Tables in Wimbledon.
- Benefits: Standard hours with potential overtime, plus a supportive work environment.
- Other info: Opportunity to grow in a professional and collaborative setting.
- Why this job: Make a difference by delivering excellent customer service every day.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 24000 - 27800 £ per year.
This is an office-based role in Wimbledon, working closely with our Customer Service team, warehouse and other departments. Standard working hours apply (42.5 hours per week, Monday to Friday), with the possibility of occasional overtime.
Well-Dressed Tables is seeking a professional, detail-oriented Customer Service Advisor to join our team in Wimbledon. As the first point of contact for orders and enquiries, you'll deliver an excellent customer experience, supporting customers by telephone and email, and ensuring each order is accurately processed through to delivery.
What you’ll be doing:
- Act as the first point of contact for customer orders and enquiries.
- Take, enter and manage orders on WDT's computer system.
- Process orders, coordinate deliveries and liaise with internal departments to ensure smooth fulfilment.
- Handle queries by phone and email, providing clear, professional responses.
- Process invoices and keep the in-house database up to date.
- Complete general administrative tasks to support the wider customer service function.
- Build and maintain strong client relationships, understanding needs and offering suitable alternatives when items are unavailable.
- Resolve customer issues promptly and professionally, following internal procedures.
- Adhere to company systems and processes to ensure a consistent workflow.
What we’re looking for:
- Customer service and/or administration experience.
- Excellent interpersonal and communication skills (written, oral and listening).
- Strong organisational skills, attention to detail and the ability to prioritise and multi-task.
- Confident IT skills and the ability to learn new systems quickly.
- A calm, resilient and professional approach, especially when working under pressure.
- A proactive mindset with a flexible, solutions-focused attitude.
Customer Service Advisor in London employer: Job Search Place Limited
Well-Dressed Tables is an exceptional employer located in Wimbledon, offering a supportive and collaborative work environment where customer service excellence is at the forefront. Employees benefit from comprehensive training, opportunities for professional growth, and a culture that values teamwork and communication. With standard working hours and the potential for overtime, this role provides a balanced work-life dynamic while contributing to a company dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
