At a Glance
- Tasks: Test and enhance online customer experiences for a luxury fashion brand.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products.
- Benefits: Gain valuable experience in a dynamic, inclusive work environment.
- Other info: Flexible role with opportunities to learn and grow in the fashion industry.
- Why this job: Be part of a team that shapes the online shopping journey.
- Qualifications: Strong communication skills and a passion for technology required.
The predicted salary is between 25000 - 30000 £ per year.
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
The Digital Customer Experience Assistant position is a crucial role within the Online Trading team. You will work with all departments to ensure that the last stage of development of online enhancements, new functionality and creative content is thoroughly tested and signed off ahead of launching to site. Once live, you will 'walk' the online consumer journey to ensure enhancements/releases/content are working as per the brief and partnering with the Associate to raise any issues to elevate and push a solution.
Responsibilities
- Conduct pre- and post-release UAT testing to ensure testing standards meet requirements.
- Report UAT results in a clear and concise manner.
- Investigate problems identified as a result of testing and provide feedback/input to teams.
- Keep up to date with all respective JIRA tickets & Confluence documentation.
- Produce and execute tests, reporting on progress as required.
- Review content wireframes and requirements to understand UAT requirements.
- Flexibility in switching between projects and providing support dependent upon development priorities.
- Aiding the team during the release management process.
- Identifying and raising risks and issues which may impact the ability to conduct UAT within agreed timelines.
- Partner with the Digital Customer Experience Manager to provide a team 'go/no go' response to release.
Qualifications
- Strong communication skills, both written and verbal.
- Demonstrated aptitude for technology, including understanding product data flows and e commerce software.
- Good understanding of web tools (Salesforce, Excel, etc.).
- An entrepreneurial, career hungry mindset.
- Highly organized with a sharp eye for detail.
- Intuitive and initiational.
- A willingness to get stuck in and learn.
- Passion to work in a luxury fashion brand.
- Positive "can do" attitude.
- Willingness to be flexible and pivot across multiple tasks and priorities as necessary.
- Proactive, taking initiative for needed improvements and problem solving.
Customer Experience Assistant in London employer: Job Search Place Limited
Ralph Lauren Corporation is an exceptional employer that champions a culture of inclusion and belonging, making it a fantastic place for individuals passionate about luxury fashion. As a Customer Experience Assistant, you will benefit from a collaborative work environment that encourages personal growth and development, alongside opportunities to engage with cutting-edge technology in a globally recognised brand. With a commitment to employee well-being and a dynamic approach to work, Ralph Lauren offers a rewarding career path in the heart of England's vibrant fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant in London
✨Tip Number 1
Get to know the company inside out! Research Ralph Lauren's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer experience. Think about how you can demonstrate your problem-solving skills and attention to detail, as these are key for the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Experience Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Experience Assistant role. Highlight any relevant experience in UAT testing or e-commerce, and don’t forget to sprinkle in some of that luxury fashion flair!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working at Ralph Lauren and how your background makes you the perfect fit for our team. Keep it engaging and personal – we want to get to know you!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application showcases your written skills. Be clear and concise in your descriptions, and don’t shy away from demonstrating your tech-savvy side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Ralph Lauren's history, values, and product lines. Understanding their brand ethos will not only impress your interviewers but also help you align your answers with their culture of inclusion and community.
✨Showcase Your Tech Savvy
Since the role involves working with e-commerce software and web tools, be prepared to discuss your experience with platforms like Salesforce and Excel. Bring examples of how you've used technology to enhance customer experiences or solve problems in previous roles.
✨Demonstrate Your Attention to Detail
As a Customer Experience Assistant, you'll need a sharp eye for detail. During the interview, highlight instances where your attention to detail made a significant impact, whether in testing processes or content reviews. This will show that you understand the importance of precision in this role.
✨Embrace Flexibility and Initiative
Ralph Lauren values a proactive mindset and flexibility. Be ready to share examples of how you've successfully pivoted between tasks or taken the initiative to improve processes. This will demonstrate your ability to thrive in a dynamic environment and contribute positively to the team.
