Commercial Property Manager - 12 month FTC in London

We are looking for a dynamic and experienced Property Manager to deliver exceptional, customer centric property management services for The Arch Company Estate in North London. In this pivotal role, you will engage with our customers through a comprehensive inspection regime, improve common parts within service charge estates, and ensure compliance with all statutory regulations and industry standards. Join us in making a meaningful impact on our vibrant community while enhancing the operational excellence of our properties. You will engage with a diverse customer portfolio, primarily within the industrial, leisure, and retail sectors, making every day an exciting opportunity to contribute to our mission.

Key Accountabilities

• Take charge of budgeting and reconciling service charges in alignment with asset and portfolio strategies.
• Address customer enquiries with expertise, identify and introduce new service charge estates, recommend budgets for exceptional works, and ensure optimal property performance.
• Collaborate with the Finance/Credit Control teams to develop and implement strategies for resolving customer arrears, such as forfeiture.
• Onboard new customers by providing handover packs and assisting with initial queries.
• Collaborate with Transaction Managers on lease renewals and rent reviews, proactively addressing issues to support retention.
• Log and manage property management specific queries, including compensation requests.
• Oversee exit processes, including reviewing termination notices, managing communication, and handling dilapidations and deposit returns.
• Manage mid tenancy Licence to Alter requests and non commercial third party access requests (licences, wayleaves).
• Assume ownership of breach management by reviewing and pragmatically resolving lease violations, including unauthorised subletting, unauthorised alterations, changes of use with no commercial value, planning breaches, and unauthorised land use.
• Take an authoritative role in managing the removal of squatters and unauthorised occupiers, including overseeing adverse possession claims to ensure property integrity and compliance.
• Adopt a proactive approach to Health & Safety by promptly reporting risks, managing issues to resolution, and serving as a dedicated advocate for The Arch Company's safety standards.
• Demonstrate a willingness to collaborate in a fast paced, energetic team environment, enhancing customer impact while supporting colleagues and driving exciting initiatives forward.

Skills, Knowledge and Experience

• Experience working with high volume or complex commercial portfolios.
• Proven experience in property management, with a strong focus on service charge management.
• Familiarity with financial strategies for resolving customer arrears, including forfeiture processes.
• Experience in onboarding new customers and managing initial queries.
• Experience overseeing exit processes, including handling termination notices, dilapidations, and deposit returns.
• Demonstrated ability to manage breach issues, including unauthorised alterations and planning breaches, in collaboration with local authorities.
• Experience in managing the removal of squatters and unauthorised occupiers, including oversight of adverse possession claims.
• Strong teamwork skills, with a willingness to collaborate in a fast paced, energetic environment to enhance customer impact and support colleagues.

Equal Opportunity Statement

The Arch Company is an equal opportunity employer. We are committed to providing everyone with a fair chance at success, regardless of background, and we actively promote diversity and inclusion in all aspects of employment.

Benefits and Flexibility

The Arch Company values work life balance and accommodates diverse lifestyles. Flexible and part time opportunities are available upon request. We offer a comprehensive benefits package to support employee well being and professional growth.