Cluster HR Officer in London

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio. In this position you would be working within the HR department, which covers our BRANCH NAMES properties. You will be primarily based in BRANCH, with occasional travel to other hotels in your cluster, where necessary. Presence is important in our hotels and offices; we promote an open-door policy within all HR departments! This is an HR generalist role, so you will be involved in many different activities within the department!

Responsibilities

• Recruitment and Selection: support the end-to-end recruitment process including shortlisting, arranging interviews, onboarding activities and reference checks.
• Compliance: maintain personnel files as appropriate, ensure risk assessments are carried out and comply with company policies, procedures and initiatives.
• Learning and Development: support the delivery of new starter induction, and use the Learning Management System to carry out reporting and ensure all admin is completed, such as keying promotions, removing leavers and maintaining training attendance records.
• Payroll: resolve any payroll queries, ensure all working time is recorded and advise line managers on any changes to payroll processes.
• Employee Relations: support/coach line managers with welfare meetings, investigations and any other formal meetings, support with maternity process.
• Engagement: produce monthly calendar of events for the hotels and support the development and delivery of the HR strategy for each of the hotels within the cluster.
• Deputise for the Cluster Human Resources Manager where appropriate.

Qualifications

• Previous experience in an HR Administrator/Officer position.
• CIPD qualification, or working towards one with up-to-date knowledge of employment legislation.
• Self-motivated and organised with the ability to work well as part of a team; you must be a great team player.
• An understanding of good HR practice and application.
• Ability to act on own initiative and effectively prioritise own work.
• Excellent communication, negotiation and interpersonal skills.
• Awareness of the importance of confidentiality in HR.

Perks and Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
• Talent referral scheme.
• Thank You Week: from ice cream trucks to yoga classes and lots in between.
• Wellbeing Calendar.
• Ongoing job-related training programmes with clear paths for progression.

We are committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why join us

At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you are part of the NYX team, you are part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you will be on track for a brilliant future in Hospitality!