At a Glance
- Tasks: Support Client Relationship Managers in delivering exceptional service and managing client engagement.
- Company: Join the iconic Harrods team, known for luxury and excellence.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Other info: Dynamic role with a focus on teamwork and personal development.
- Why this job: Be part of a luxury experience and build meaningful client relationships.
- Qualifications: Strong communication skills and a passion for client service.
The predicted salary is between 30000 - 40000 £ per year.
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The Client Relationship Assistant supports our Client Relationship Managers in delivering bespoke portfolio management strategies that elevate the experience of our Private Shopping clients by ensuring world class service and consistently exceeding their expectations.
About The Role
- Assist with day to day administrative, operational and reporting of all client engagement campaigns and initiatives to drive Private Shopping team performance.
- Support welcoming, engaging and acquiring new clients; respond to client inquiries across multiple channels, schedule appointments, and facilitate handover to the assigned Private Shopper.
- Maintain activity trackers, liaise with Private Shoppers to collate client feedback and manage waiting lists for brand and product access.
- Coordinate travel arrangements for clients and team members.
- Collaborate with Client Relationship Managers to understand client portfolios; prepare for meetings and coordinate campaigns with the Loyalty team.
- Provide weekly team reporting and liaise with stakeholders across Client Engagement and Brand Engagement teams.
About You
- Passionate about private shopping and motivated to establish and nurture authentic client relationships.
- Excellent interpersonal, communication and analytical skills.
- Knowledge of trends regarding client experiences.
- Client facing experience and excellent organisational skills, including the ability to multi task and meet short deadlines.
- Flexible and ready to adapt to changing priorities.
- Experience working with a CRM system (highly desirable).
- Proactive attitude with a strong willingness to learn and work within a team.
- Good PC literacy (Word, Excel, PowerPoint, Outlook).
Job Details: Time Type: Permanent.
Client Relationship Assistant in London employer: Job Search Place Limited
At Harrods, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions luxury and excellence. As a Client Relationship Assistant, you will be part of a dynamic team dedicated to providing unparalleled service to our Private Shopping clients, with ample opportunities for personal and professional growth in a prestigious environment. Our commitment to employee development, coupled with the unique experience of working in one of the world's most iconic retail destinations, makes Harrods an outstanding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Be ready for those interviews! Research the company and its values, especially how they relate to luxury shopping and client relationships. We want you to show off your passion and knowledge about the role, so practice common interview questions and prepare some thoughtful ones of your own.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for the Client Relationship Assistant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Client Relationship Assistant in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for private shopping and client relationships right from the start. Use your cover letter to share why you’re excited about this role and how you can contribute to our luxury shopping experience.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the job description. Focus on your organisational skills, client-facing experience, and any CRM knowledge you have. We want to see how you can help us elevate our client service!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Client Relationship Basics
Before the interview, brush up on your understanding of client relationship management. Familiarise yourself with how to nurture client relationships and what bespoke portfolio management strategies look like. This will show your passion for private shopping and your readiness to engage with clients.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and deadlines. Think of specific examples from your past experiences where you successfully juggled various responsibilities. This will demonstrate your excellent organisational skills, which are crucial for the role.
✨Communicate Like a Pro
Since this role involves a lot of client interaction, practice your communication skills. Be ready to showcase your interpersonal abilities by engaging in a mock interview with a friend. Highlight your experience in responding to client inquiries and how you ensure a world-class service.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, be sure to mention it during the interview. If not, do a bit of research on popular CRM tools and how they can enhance client engagement. Showing that you're proactive about learning will impress the interviewers.
