At a Glance
- Tasks: Lead a dynamic team managing casualty claims and ensuring top-notch client service.
- Company: Join a leading firm in the London Market with a focus on innovation and collaboration.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Be part of a vibrant team that values diverse ideas and embraces change.
- Why this job: Make a real impact in the insurance industry while developing your leadership skills.
- Qualifications: Experience in casualty claims management and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced and dynamic Casualty Claims Manager to manage a team of claims professionals and support our clients through the delivery of a first-class claims and customer experience. The role reports to the Head of Casualty Claims and involves working closely with co-manager, the Head of Casualty Claims and the Head of Third Party Claims to deliver corporate goals while promoting LSM's core values.
Location: London
Key Responsibilities
- Co responsibility for managing a team of claims professionals and direct oversight of a portfolio of claims from a technical and people management perspective.
- Manage staff performance, workflow priorities, goals and growth plans.
- Proactively handle a cross section of Casualty claims from first advice to closure, investigating policy coverage, liability, quantum, setting and reviewing the reserve and strategy throughout the life of the claim.
- Follow authority requirements, claims reserving philosophy and claims standards with appropriate referral.
- Ensure claims are triaged appropriately and handled in accordance with the LSM Claims Charter/Code of Conduct and Claims Guidelines, delivering excellence in client service.
- Lead and support client presentations and review meetings, liaising with internal stakeholders as required.
- Work with internal and external stakeholders throughout the life of the claim, including the policyholder, broker, co insurers, actuaries and underwriters.
- Work constructively with approved Panel lawyers, adjusters and TPA, including management oversight, provision of technical direction and financial authority as required.
- Ensure good file maintenance and record keeping at all times.
- Contribute to the business's thought leadership, developing new ideas and research to support LSM's underwriting and claims strategies.
- Enhance the exposure and profile of the Claims team through the Claims+ offering, attendance at market meetings, industry events, conferences and other external engagements while working with the Claims Business Development team to explore business development opportunities as required.
- Provide support to Head of Casualty Claims in offering insights on trends and portfolio performance both across LSM and GRS as appropriate.
- Shared responsibility for the casualty team performance against key internal and Lloyd's metrics.
- Implement and maintain oversight of large loss and associated management reporting procedures.
- Ensure compliance with best practice, service and performance communication through system reporting and internal file audits.
- Adhere to all relevant regulatory requirements and demonstrate the behaviours set out in the Conduct Risk Policy, as they relate to your role, including the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest and Whistleblowing.
Skills and Experience
- Established management and technical experience in the London Market in Casualty classes.
- Advanced analytical and problem solving skills with the ability to manage multiple workstreams.
- Advanced knowledge of claims handling concepts, practices, procedures and techniques, including coverage issues, product lines, marketing, IT and product competition within the marketplace.
- Knowledge of all relevant regulatory and legal requirements.
- Effective collaboration and interaction with brokers, clients and internal stakeholders.
- Strong verbal, written communication, presentation and organisation skills.
- Strong negotiation, analytical and decision making skills with experience in large loss reporting.
- Flexibility to adapt to a changing environment to support the efficient operation of the claims team, leading and embracing change while valuing diverse views and ideas.
- Ability to effectively coach, lead and develop the Casualty team.
- Ability to decide the complexity of claims on prescribed rules and to triage claims effectively.
- Ability to identify, monitor and report on legal and regulatory trends in the wider market.
Casualty Claims Manager in London employer: Job Search Place Limited
At LSM, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London that fosters collaboration and innovation. Our commitment to employee growth is evident through tailored development plans and opportunities for advancement within our dynamic Casualty Claims team. With a focus on delivering excellence in client service and a supportive environment that values diverse perspectives, LSM is the ideal place for professionals seeking meaningful and rewarding careers in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Casualty Claims Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks at events or online. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their goals, especially in managing claims and leading teams.
✨Tip Number 3
Practice your presentation skills! As a Casualty Claims Manager, you'll need to lead client meetings. Being confident and clear will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Casualty Claims Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Casualty Claims Manager role. Highlight your management experience and technical skills in claims handling, as these are key for us. Use specific examples that showcase your ability to lead a team and manage complex claims.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for claims management and how you align with our core values at LSM. Don’t forget to mention your experience with client presentations and collaboration with stakeholders, as these are crucial for the role.
Showcase Your Problem-Solving Skills:In your application, be sure to highlight your analytical and problem-solving skills. We want to see how you've tackled challenges in the past, especially in managing multiple workstreams or large loss reporting. Concrete examples will make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of casualty claims handling concepts and practices. Be ready to discuss specific cases you've managed, focusing on your analytical and problem-solving skills. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Leadership Skills
As a Casualty Claims Manager, you'll be leading a team, so it's crucial to demonstrate your management style. Prepare examples of how you've successfully coached and developed your team in the past. Highlight any strategies you've implemented to improve performance and workflow.
✨Prepare for Stakeholder Interaction
You'll be liaising with various stakeholders, so practice articulating your communication style. Think about how you would present complex information clearly and effectively to clients or internal teams. Role-play scenarios where you might need to negotiate or resolve conflicts.
✨Stay Updated on Regulatory Trends
Familiarise yourself with the latest regulatory requirements and legal trends in the casualty market. Be prepared to discuss how these impact claims management and what strategies you would implement to ensure compliance while delivering excellent client service.
