At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and memorable food experiences.
- Company: Join Elior Concessions, where hospitality meets innovation in exciting venues.
- Benefits: Enjoy free meals, flexible hours, 28+ days holiday, and paid volunteering days.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be part of a people-first culture that values your contributions and growth.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
Elior Concessions - Elevating Every Day Out. Whether it's a day out at a heritage site, museum, or entertainment venue, we make every experience extra special with fantastic hospitality and innovative food. We're the team behind the tasty treats and top-notch service that make every visit special. From a freshly brewed coffee to a gourmet meal, or a quick snack on the go, we turn food breaks into memorable moments.
Come and join the team at Kenwood House!
What you'll be doing:
- As a Supervisor, you will oversee daily operations, support your team, and ensure excellent customer service and smooth running of the Restaurant/Café/Lounge areas.
- Lead and motivate team members to deliver high standards.
- Monitor and maintain quality, hygiene, and safety procedures.
- Manage staff scheduling and daily tasks.
- Handle customer queries and resolve issues promptly.
- Support training and development of team members.
- Report operational updates and challenges to management.
- Ensure compliance with company policies and procedures.
What can you bring?
- Strong leadership and communication skills.
- Ability to manage and motivate a team.
- Customer-focused approach.
- Good organizational and problem-solving abilities.
- Previous supervisory or team-leading experience preferred.
Brilliant Work Deserves Brilliant Perks!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life's important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
Why You'll Love Working Here:
We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued.
Café Supervisor in London employer: Job Search Place Limited
Elior Concessions is an exceptional employer that prioritises its team members' well-being and professional growth. With a vibrant work culture at Kenwood House, employees enjoy flexible working hours, generous holiday allowances, and opportunities for career development, all while being part of a supportive environment that values their contributions. The company also offers fantastic perks such as free meals, paid volunteering days, and exclusive discounts, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Café Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Elior's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their hospitality journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or resolved customer issues. This will help you demonstrate your strong leadership and problem-solving skills during the interview.
✨Tip Number 3
Dress the part! Since you'll be working in a café environment, aim for smart-casual attire that reflects the vibe of Elior. Looking professional yet approachable can make a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows you're keen and professional, which is exactly what Elior values!
We think you need these skills to ace Café Supervisor in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for great service shine through! We want to see how you can elevate every day out for our customers, so share any relevant experiences that highlight your passion for hospitality.
Highlight Your Leadership Skills:As a Café Supervisor, you'll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about times you've motivated others or handled challenges, and how you can bring that experience to our team.
Be Customer-Focused:We’re all about making every visit special, so emphasise your customer-focused approach in your application. Share examples of how you've gone above and beyond to resolve customer queries or enhance their experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research Elior Concessions. Understand their mission, values, and what makes their hospitality stand out. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Café Supervisor, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlighting these skills will demonstrate that you're ready to take on the responsibilities of the role.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer queries and resolving issues. Think of specific situations where you provided excellent customer service or turned a negative experience into a positive one. This will showcase your customer-focused approach, which is crucial for this position.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
