At a Glance
- Tasks: Lead product oversight and ensure consumer success in a dynamic financial environment.
- Company: Join Klarna, a leading fintech company focused on innovation and consumer protection.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
- Why this job: Make a real impact on consumer experiences while driving compliance and governance.
- Qualifications: 7+ years in product or operations with strong regulatory knowledge.
The predicted salary is between 76491 - 101151 £ per year.
As the Klarna UK Product Oversight & Consumer Success Lead, you will oversee all new and existing products and services impacting UK consumers, ensuring product decisions and customer journeys are designed with a strong focus on fair consumer outcomes and compliance with UK regulatory requirements. You will work closely with product managers, operational teams, and senior stakeholders across Klarna to drive the successful delivery of UK-specific product initiatives, maintain robust governance frameworks, and support effective collaboration across multiple domains.
In this position, you will lead the development and oversight of Klarna UK's Consumer Duty framework, policies, and routines, while supporting interactions with regulators and ensuring that product changes align with both business objectives and regulatory expectations. You will also represent Klarna UK in governance forums and contribute to strategic decision-making that supports sustainable growth and positive consumer experiences.
Who you are
- 7+ years of experience working with products, operations, governance, or consumer oversight within financial services, payments, or other regulated industries
- Strong knowledge of UK regulatory requirements and consumer protection frameworks, including Consumer Duty principles
- Experience driving cross-functional initiatives and delivering complex product or operational changes in a fast-paced environment
- Excellent stakeholder management skills with the ability to collaborate effectively across product, compliance, risk, and operational teams
- Strong analytical and problem-solving abilities with experience identifying risks and driving effective resolutions
- Excellent written and verbal communication skills with the ability to explain complex topics clearly to both technical and non-technical audiences
- Bachelor's degree in Finance, Business Administration, or a related field
Nice to have
- Experience working directly with UK financial regulators or supporting regulatory interactions
- Understanding of collections, arrears, and forbearance practices within consumer financial services
- Experience developing governance frameworks, policies, and operational routines within regulated environments
- Experience working in international or matrixed organizations with multiple stakeholder groups
- Professional certifications related to risk, compliance, operations, or financial services governance
Please include a CV in English.
Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and fair chance ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact us.
In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.
Business Operations Manager - Product Oversight & Consumer Success Lead in London employer: Job Search Place Limited
Klarna is an exceptional employer that prioritises employee growth and inclusivity, offering a dynamic work environment in the heart of London. With a strong commitment to fair consumer outcomes and compliance, employees are empowered to drive impactful product initiatives while enjoying competitive salaries and comprehensive benefits, including health and wellness stipends. The collaborative culture fosters innovation and provides ample opportunities for professional development, making Klarna a rewarding place to advance your career in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Manager - Product Oversight & Consumer Success Lead in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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We think you need these skills to ace Business Operations Manager - Product Oversight & Consumer Success Lead in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Job Search Place Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Job Search Place Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Job Search Place Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Job Search Place Limited.
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✨Network with Industry Professionals
Before your interview, reach out to current or former Job Search Place Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
