At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive store performance.
- Company: Join Screwfix, a leading retailer with a focus on trade and community.
- Benefits: Enjoy 33 days annual leave, discounts, bonuses, and excellent training opportunities.
- Other info: Be part of a supportive culture that values teamwork and personal development.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Proven retail leadership experience and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Lead from the front. Make an impact. Grow your career.
Everything we do starts with the people we serve. We're proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores - and that's not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.
Our City Stores are a unique part of Screwfix - smaller format trade counters with big ambitions and close-knit teams. As a Branch Manager, you will lead a team in a fast-paced, customer-focused environment, where your leadership sets the tone for everything that happens in-store. With a focus on commerciality and leading from the front, you will prioritise doing the right thing to support your team and customers. You will take ownership of digital performance, commercial results, and drive local outreach to build trade relationships and community connections. You will foster strong collaboration within your team and across the wider business to share best practice, solve problems, and maximise opportunities.
Responsibilities
- Lead by example - inspire and motivate your team to deliver outstanding customer service whilst engaging and motivating colleagues to provide an outstanding customer experience, balancing speed, quality, and digital convenience.
- Create a great store culture - foster an environment where everyone feels valued, included, and motivated to perform at their best.
- Deliver Results - Take ownership of your store's Key Performance Indicators, Profit and Loss, driving performance across Customer Service, Operational Priorities, and People to drive results and adapt quickly to changing priorities and peak trading times.
- Collaboration - confidently represent your store during high-profile visits and stay curious about the external market and local trends, feeding back insights that help your store, Area, and the wider business adapt and thrive in a competitive City landscape.
- Make it your own - Support multi skilling so colleagues can flex between counter, picking, delivery support, and local outreach activities to build trade relationships and community connections.
Qualifications
- A proven retail leader with strong commercial success
- Someone who thrives in a dynamic, fast moving environment
- A confident communicator who leads from the front
- Passionate about putting the customer first in every decision
- A strong people leader who can coach, spot and develop talent and prioritise colleague well being.
What's in it for you
- 33 days annual leave (including Bank Holiday allowance)
- 20% discount at Screwfix and B&Q
- Annual Bonus Scheme
- Award winning pension - up to 14% contribution from Kingfisher
- Discounted health care and life cover
- Share Save Scheme
- Excellent training and development to help you grow your career
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Branch Manager - City Store in London employer: Job Search Place Limited
Screwfix is an exceptional employer that prioritises its people, offering a vibrant work culture where collaboration and customer focus thrive. As a Branch Manager in our City Store, you will benefit from extensive training and development opportunities, a generous annual leave package, and a supportive environment that values diversity and inclusion. Join us to lead a dedicated team, drive commercial success, and make a meaningful impact in your community while enjoying competitive benefits and a strong sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - City Store in London
✨Tip Number 1
Get to know the company inside out! Research Screwfix's values, products, and culture. When you walk into that interview, show us you’re not just another candidate but someone who genuinely understands what we do and how you can contribute.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This insider knowledge can give you an edge and help you stand out during the interview process.
✨Tip Number 3
Practice your leadership stories! As a potential Branch Manager, we want to hear about times you've led a team, tackled challenges, and delivered results. Prepare specific examples that highlight your skills and how you embody our customer-first approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows us you’re keen and professional, and it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Branch Manager - City Store in London
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and motivated teams in the past, so share specific examples that demonstrate your ability to lead from the front.
Focus on Customer Experience:Since customer service is key for us, emphasise your passion for putting customers first. Share stories about how you've improved customer experiences or resolved issues effectively, showing that you understand the importance of a great store culture.
Be Results-Driven:We love candidates who take ownership of their results! In your application, mention any KPIs or performance metrics you've successfully managed. This shows us you're not just about talk; you can deliver real results in a fast-paced environment.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, dive deep into Screwfix's values and products. Familiarise yourself with their range of over 60,000 products and understand what makes their service stand out. This knowledge will help you demonstrate your passion for the role and show that you're ready to lead from the front.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Think about times when you inspired your colleagues or improved customer service. Be ready to discuss how you can create a great store culture and motivate your team to deliver outstanding results.
✨Emphasise Collaboration
Screwfix values teamwork, so be prepared to talk about how you've collaborated with others in previous roles. Share specific instances where you worked with different teams to solve problems or maximise opportunities. Highlight your ability to adapt and thrive in a dynamic environment.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the store's current challenges or how they measure success in customer service. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
