At a Glance
- Tasks: Assist in achieving sales objectives and managing stock levels while leading the team.
- Company: Puig is a major player in the fashion and beauty industry with a diverse luxury brand portfolio.
- Benefits: Enjoy a competitive compensation package and a range of learning and development opportunities.
- Other info: Position located in White City Westfield, London.
- Why this job: Join a community of inspiring creators and make a positive impact in the beauty industry.
- Qualifications: Experience in retail with proven sales results and line management skills are required.
The predicted salary is between 30000 - 40000 £ per year.
Location: London, GB
Team: Beauty Advisor
Job type: Permanent
Who We Are
Join a home of Love Brands, within a family company, that furthers wellness, confidence and self-expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world.
The Opportunity
An Assistant Store Manager will be responsible for assisting the team, with the ability to assume the store management responsibilities in the Store Manager's absence. The Assistant Store Manager is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing Fragrance Consultants to the next level.
- Build and maintain positive working relationships with Head Office stakeholders and internal teams
- Effectively prioritise daily tasks to support the smooth running of the business
- Demonstrate flexibility and an agile approach to work, adapting focus to meet business needs
- Support the management of stock levels and assist with accurate inventory checks
- Work closely with the ARM, RRM and Store Teams to help ensure appropriate stock levels, particularly for key selling lines and promotional products
- Support the communication of company strategy and goals to the team
- Assist in setting and monitoring individual and team objectives on a weekly and monthly basis
- Support the development of Ambassadors through regular coaching and leading by example
- Assist with staff performance reviews during probation periods and ongoing reviews as required
- Support recruitment activities, including assisting with inductions and monitoring performance of new starters
- Ensure team members act professionally and comply with company policies and guidelines
- Support the management of employee issues in line with company procedures and legal requirements
Training and Service Standards
- Support the delivery of a luxury level of customer service to drive customer satisfaction and loyalty
- Lead by example through strong product knowledge, selling techniques and client engagement
- Handle customer complaints professionally and discreetly, escalating where appropriate
- Support the implementation of the eventing calendar in collaboration with the Retail Manager UK & Ireland
- Monitor adherence to the selling ceremony and provide constructive feedback to the team
- Support training initiatives and follow up on in-store coaching actions as guided by the Training team and line manager
Retail Excellence
- Assist in maintaining correct stock levels and high POS standards in store
- Ensure merchandising is displayed in line with company guidelines
- Demonstrate and encourage the Beauty Principles (Greet, Relate, Exceed, Attend and Thank)
- Support the team in maintaining a consistent "white glove" level of customer service
- Assist in building and maintaining the CRM database
- Support the achievement and improvement of Mystery Shopping scores in line with KPIs
Sales and Business Management
- Support the achievement of door sales targets and wider business objectives
- Assist in collating sales data, analysing results and preparing reports for the line manager within agreed deadlines
- Stay informed on competitor activity and share relevant insights with the team
- Proactively support in-store events and initiatives to maximise sales opportunities
- Build strong working relationships with store management and adhere to store policies and procedures
- Support effective communication with Puig management and Head Office teams
- Assist with counter administration, including rotas and counter cover planning in line with business needs, including temporary staffing
We'd love to meet you if you have
- Experience in a retail environment, with proven results driving sales targets and in a customer-centric business.
- Line management experience, able to inspire teams and develop their careers within the business.
- Confident in leading and participating in HR conversations and skilled at recruiting strong teams and delivering a great candidate experience.
- Great understanding of KPIs and passionate about driving business plans to help the team to achieve results.
- Experience with Clienteling and developing relationships within the local community to drive Brand awareness and eventing.
Benefits
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
Assistant Store Manager - Penhaligon's White City Westfield in London employer: Job Search Place Limited
Working at Puig offers an entrepreneurial and creative culture with opportunities for growth. Located in London, the company values diversity and inclusion, fostering a welcoming environment for all employees. Join a team dedicated to building Love Brands and making a positive impact in the world.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Penhaligon's White City Westfield in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace Assistant Store Manager - Penhaligon's White City Westfield in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
