At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join The Crown Hotel, a vibrant and inclusive workplace in London.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
- Why this job: Be a key player in delivering outstanding service and making guests feel at home.
- Qualifications: 3+ years in hotel operations with strong leadership and management skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Assistant Operations Manager to join our team at The Crown Hotel, London. The role requires someone who takes pride in maintaining high standards of cleanliness and presentation, while occasionally supporting other departments when needed. This position involves physically demanding tasks that require strength, stamina, and strong attention to detail. This is a key leadership role where you will oversee all departments and take full responsibility for the hotel in the absence of the Hotel Manager. Ideal for someone hands on, highly organized, and passionate about delivering exceptional guest experiences.
Key Responsibilities
- Oversee daily hotel operations across Front Office, F&B, and Housekeeping
- Act as Manager-on-Duty and lead the hotel in the Hotel Manager's absence
- Ensure SOPs, service standards, and company policies are consistently followed
- Monitor costs, control budgets, and support KPI delivery
- Handle daily financial reporting and reconciliations
- Manage staff rotas, training, and performance reviews
- Drive guest satisfaction, online reviews, and repeat business
- Ensure compliance with health & safety and statutory regulations
- Support maintenance and property improvement initiatives
Prerequisites
- Minimum 3 years' experience in hotel operations (multi-department exposure)
- Strong leadership skills with a hands on management approach
- Experience with budgets, reporting, and cost control
- Familiarity with PMS systems (preferably Rezlynx)
- Good knowledge of health & safety and food hygiene
- Flexible to work weekends and shifts
AG Hotels Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Assistant Operations Manager – London employer: Job Search Place Limited
At The Crown Hotel in Cricklewood, North West London, we pride ourselves on fostering a vibrant work culture that values teamwork and excellence. As an Assistant Operations Manager, you will benefit from comprehensive training and development opportunities, ensuring your career growth while contributing to our commitment to exceptional guest experiences. Join us in a dynamic environment where your leadership skills will shine, and your efforts will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager – London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at The Crown Hotel. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. We want you to show how your experience aligns with their mission of delivering exceptional guest experiences. Tailor your answers to reflect that!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on demonstrating your leadership skills and hands-on management approach, as these are key for the Assistant Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Operations Manager – London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see that you genuinely care about delivering exceptional guest experiences and maintaining high standards. Share specific examples of how you've done this in previous roles.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application reflects that. Double-check for any typos or errors, and ensure your CV and cover letter are well-structured and easy to read. We appreciate a polished presentation!
Highlight Relevant Experience:Make sure to emphasise your experience in hotel operations, especially if you've worked across multiple departments. We’re looking for someone with a hands-on approach, so don’t hesitate to share your leadership experiences and how you've managed teams effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about our company culture and values!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Crown Hotel and its operations. Research their values, recent news, and guest reviews. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Assistant Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully led a team or managed a challenging situation. Highlight how you maintained high standards and improved guest satisfaction.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle physically demanding tasks. Think of scenarios where you had to manage multiple departments or deal with unexpected challenges. Be specific about your approach and the outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s goals, team dynamics, or how they measure success in this role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
