At a Glance
- Tasks: Lead shifts, deliver exceptional customer experiences, and coach your team to success.
- Company: Join the vibrant community at Starbucks and shape the future of our brand.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and comprehensive training.
- Other info: Great career growth opportunities and a commitment to inclusivity.
- Why this job: Be a leader in a dynamic environment and make a real impact on your team.
- Qualifications: Experience in retail or hospitality leadership and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We have an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.
Responsibilities
- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success.
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance.
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience.
- Observing partner performance, coaching and providing feedback.
- Recognising and celebrating partner achievements during and after shifts.
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift.
- Ensuring brand and operational standards are consistently met or exceeded.
- Using financial and operational data to make informed decisions that improve shift performance.
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence.
- Leading and embedding new initiatives and product launches at store level.
- Maintaining compliance with health & safety, food safety and security standards.
Qualifications
- Previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment.
- Strong commitment to Starbucks mission and values, creating a stellar customer and partner experience.
- Commercial acumen with the ability to translate metrics into actions while confidently managing people and operational priorities.
- Growth mindset and appetite for advancing leadership career.
Benefits
- 28 days holiday a year (including Bank Holidays).
- Free drinks and one item of food when you’re on shift.
- Bean stock options for all partners (own part of Starbucks!).
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself).
- A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform.
- Life assurance.
- Home Sweet Loan (interest‑free loans that can be paid back over 12 months to help pay your rental deposit).
- A free 24/7 Employee Assistance Programme available to you and your family.
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners.
- Great long-term career opportunities in store and support centre.
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
All our retail store partners begin their careers with us by undertaking an introductory training programme led by our amazing in‑store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
Assistant Manager in London employer: Job Search Place Limited
At Starbucks, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters community and connection. As an Assistant Manager at our Battersea Power Station location, you'll enjoy comprehensive training, generous benefits including 28 days of holiday, and opportunities for career advancement within a diverse and inclusive environment. Join us to lead a passionate team, celebrate achievements, and make a meaningful impact in the lives of our partners and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former Starbucks partners on LinkedIn. Ask them about their experiences and any tips they might have for landing the Assistant Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your past experiences align with Starbucks' mission and values. We want to hear how you’ve led teams and improved customer experiences, so have those stories ready to share!
✨Tip Number 3
Show your passion for coffee and community! During your interview, let your enthusiasm shine through. Talk about your favourite Starbucks moments and how you envision contributing to the brand's future. Authenticity goes a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Starbucks family. Let’s brew some success together!
We think you need these skills to ace Assistant Manager in London
Some tips for your application 🫡
Show Your Passion for Coffee:When writing your application, let your love for coffee and the Starbucks brand shine through. We want to see how you connect with our mission and values, so share your personal experiences that highlight your enthusiasm for creating a stellar customer experience.
Highlight Your Leadership Skills:As an Assistant Manager, you'll be leading shifts and coaching partners. Make sure to showcase any previous leadership roles you've had, especially in fast-paced environments. We’re looking for examples of how you've motivated teams and driven results, so don’t hold back!
Be Data-Driven:We love numbers! In your application, mention how you've used data to make informed decisions in past roles. Whether it’s improving sales performance or optimising operations, showing your commercial acumen will definitely catch our eye.
Tailor Your Application:Take the time to customise your application for this role. Use keywords from the job description and align your experiences with the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in joining our team at Starbucks.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Starbucks Values
Before the interview, take some time to familiarise yourself with Starbucks' mission and values. This will help you align your answers with what the company stands for, showing that you're not just looking for a job, but that you genuinely want to be part of their community.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the KPIs
Get to grips with key performance indicators relevant to the role, such as labour efficiency and sales performance. Be ready to discuss how you've used data in previous roles to make informed decisions and drive results. This shows that you can think commercially and are focused on achieving targets.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if Starbucks is the right fit for you.
