At a Glance
- Tasks: Lead daily operations at Heathrow Airport, ensuring smooth performance for passengers and airlines.
- Company: Join a dynamic team at ABM, committed to excellence and innovation.
- Benefits: Enjoy 24/7 GP access, mental health support, and exclusive employee perks.
- Other info: Embrace a culture of diversity and inclusion with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Strong communication, analytical skills, and experience in operational management required.
The predicted salary is between 40000 - 50000 £ per year.
LOCATION: Heathrow Airport
SHIFT PATTERN: 4 on 4 off
SALARY: Competitive
We welcome applicants who may need additional support or adjustments during the recruitment process. If you require any assistance, please contact our Recruitment Department.
Role Purpose
The Airport Operations Control Centre (APOC) Manager is accountable for the day to day operational oversight and strategic decision making relating to PRS performance across Heathrow Airport. Acting as Bronze Command, the role ensures delivery against ECAC regulations, Service Level Agreements (SLAs), and key operational performance targets, while minimising disruption to passengers and airline partners. This role plays a critical part within the Airport Operations Control Centre (APOC), providing leadership, performance governance, stakeholder coordination, and real time operational response across all terminals.
Key Accountabilities
- Real time decision making to minimise performance impact to PRM passengers and airline operations.
- Proactive identification of risks, constraints and early indicators of operational deviation.
- Oversight of operational coverage and resource allocation across all terminals.
- Act as Bronze Command during incidents and operational disruptions.
- Guide and coach the operational team during operational occurrences.
- Role model and ambassador for the organisation, living ABM's core values of honesty, respect, integrity, collaboration, innovation, excellence and trust.
Operational Performance & Control
- Drive consistency, quality and continuous improvement across the PRM service throughout the terminals.
- Proactively compile, analyse and report performance data throughout the operational day.
- Ensure accurate and timely reporting of PRS operational status to stakeholders.
- Raise P status in response to operational risk or disruption and liaise with Heathrow Airport Limited (HAL).
Leadership & Coordination
- Chair and lead daily operational meetings.
- Work closely with Heads of Terminals, Terminal Operations Managers, HAC Managers, Allocations and APOC stakeholders.
- Provide escalation support where terminal, HAC or allocation coverage gaps exist.
- Act as escalation point for APOC desk queries including incidents involving PRMs or staff, medical emergencies, security breaches and immigration or security congestion (including PRM lanes).
Resource & Workforce Management
- Monitor daily staffing levels across all terminals.
- Make real time redeployment decisions to address operational pressures.
- Ensure appropriate resource planning for the following 72 hours, aligned to PRM forecasts.
- Oversee operational coverage during periods of absence, holiday or sickness.
- Manage and allocate overtime equitably, prioritising individual terminal operational needs.
Incident & Reporting Management
- Complete detailed reports for all incidents and accidents.
- Share reports with HAL and internal stakeholders as required.
- Lead root cause analysis in collaboration with operational managers and clients.
- Compile Power BI reports for stakeholders.
Stakeholder & Client Engagement
- Maintain strong, proactive working relationships with internal and external stakeholders.
- Always represent the operation professionally.
Health & Safety Responsibilities
- Comply fully with ABM Health & Safety policies, procedures and protocols.
- Ensure all accidents and incidents are reported correctly.
- Escalate safety concerns appropriately.
- Lead by example in maintaining a strong safety culture.
Required Skills & Experience
Essential
- Excellent communication, influencing and stakeholder management skills.
- Strong analytical capability with the ability to make data led, justifiable decisions.
- Proven ability to make difficult decisions under pressure.
- Strong people leadership and conflict resolution skills (verbal and written).
- Proficient in Microsoft Word, Excel and PowerPoint.
- Confident in navigating operational and performance management systems.
- Calm and professional under pressure.
- Ability to produce clear, concise verbal and written reports.
- Strong attendance, punctuality and reliability.
- Ability to work collaboratively as part of a wider team.
- Understanding of equality, diversity and inclusion principles.
- High standard of personal presentation.
- Commitment to the values and objectives of ABM and its clients.
Desirable
- Understanding of Disability and Accessibility legislation.
Personal Characteristics
- Calm and resilient in high pressure operational environments.
- Safety first mindset.
- Motivational, collaborative and team focused leadership style.
Benefits
- 24/7 GP: You and your immediate family can speak to a UK based GP from home.
- Mental Health support and Life Event Counseling.
- Get Fit programme.
- Financial and legal support.
- Cycle to work scheme.
- Access Perks at Work, an employee app providing discounts, gift cards, cashback and exclusive offers, tools on health, money and work, and online chat or telephone service for urgent support.
Equal Opportunities
ABM is committed to employment practices that promote diversity and inclusion regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. ABM is a proud member of the Armed Forces Covenant Employer Recognition Scheme.
APOC Manager in London employer: Job Search Place Limited
ABM is an exceptional employer, offering a dynamic work environment at Heathrow Airport where the role of APOC Manager is pivotal in ensuring operational excellence and passenger satisfaction. With a strong commitment to employee well-being, we provide comprehensive benefits including 24/7 GP access, mental health support, and a cycle to work scheme, all while fostering a culture of collaboration, integrity, and continuous improvement. Our focus on professional development and diversity makes ABM a rewarding place for those seeking meaningful careers in airport operations.
StudySmarter Expert Advice🤫
We think this is how you could land APOC Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Heathrow. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to operational management and decision-making. We want you to showcase your analytical skills and calmness under pressure!
✨Tip Number 3
Show off your leadership style! Think of examples where you've successfully led a team or resolved conflicts. This is your chance to shine and demonstrate how you embody ABM's core values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace APOC Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience and skills that match the role of APOC Manager. We want to see how your background aligns with our needs at Heathrow Airport!
Showcase Your Leadership Skills:As a potential APOC Manager, it's crucial to demonstrate your leadership abilities. Share examples of how you've successfully led teams or managed operations in high-pressure environments. We love seeing real-life stories!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Operations
Familiarise yourself with the Airport Operations Control Centre's functions and responsibilities. Understand the key performance indicators and regulations that govern PRM services at Heathrow. This knowledge will help you demonstrate your readiness to manage operations effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure situations. Be ready to discuss your approach to conflict resolution and how you motivate your team. Highlighting your leadership style will resonate well with the interviewers looking for a strong manager.
✨Data-Driven Decision Making
Brush up on your analytical skills and be prepared to discuss how you use data to inform decisions. Bring examples of reports or analyses you've conducted in previous roles, especially those that led to operational improvements. This will show your ability to make informed choices under pressure.
✨Engage with Stakeholders
Think about your experience in stakeholder management and prepare to share specific instances where you've built strong relationships. Discuss how you communicate effectively with various parties, as this role requires collaboration across multiple teams and departments.
