At a Glance
- Tasks: Coordinate customer service for Ocado, ensuring smooth logistics and accurate reporting.
- Company: Join Gist, a leader in logistics with a focus on individuality and teamwork.
- Benefits: Enjoy 20% off at M&S, 25 days annual leave, and discounts at major retailers.
- Other info: Work in a fast-paced environment with a supportive team culture.
- Why this job: Be part of a dynamic team that values your authentic self and offers growth opportunities.
- Qualifications: Strong communication skills and a positive, flexible attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Working in partnership with M&S, at Gist we deliver industry leading logistics and supply chain transformation. We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.
Whats the opportunity? As a Customer Service Coordinator for the Primary Ocado operation you will be responsible for producing reports to daily and weekly deadlines, ensuring accuracy of all data input and highlight relevant issues to on duty Team Managers. The Spalding site is one of the largest in our Temperature Controlled Distribution network, working alongside a number of the UK's leading food manufacturers as well as end retailers.
Hours: 06:00 - 18:00
Working Pattern: 4 on 4 off
What you'll be doing:
- Act as a single point of contact for Ocado Primary so information is passed over swiftly
- Track all PODS out and back in to ensure accuracy and minimise invoice queries
- Create, update and communicate all Ocado KPIs
- Ensure all delivery discrepancies are correctly recorded and communicated to the business and customer as necessary
- Assist with all customer queries and operational requests in a timely and professional manner
- Daily monitoring and updating of various delivery reports for the business
- Support the daily operation to ensure smooth running of department and wider business
- Complete and circulate various ad hoc weekly customer reports
- Provide feedback to various department and customers on investigated incidents
- Daily, collate and circulate ad hoc warehouse reports as required by the operation
- Liaise with the warehouse & transport teams to keep bays moving and support the overall daily smooth running of the operation
- Check all inbound paperwork is suffice and deal with any discrepancies
- Ensure all outbound paperwork and load packs are complete and correct
- Ensure relevant outbound paperwork is uploaded to required customer system
- Ensure paperwork is both archived and or scanned to the system correctly
- Record any ASN issues on relevant system
- General administrative duties as deemed necessary by the operation
Who you'll be:
- Ability to work in a fast paced environment
- Good level of written and spoken English
- Team player with 'can do attitude' and ability to work without direct supervision
- A flexible and methodical approach to work and hours
What You'll Enjoy:
- All Gist employees are eligible for 20% discount across Marks and Spencer (T&Cs apply)
- 25 days annual leave plus bank holidays (pro rota)
- Discounts to major restaurants and retailers
Logistics Customer Service Coordinator employer: Job Search Place Limited
At Gist, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated. As a Logistics Customer Service Coordinator at our Spalding site, you'll enjoy a supportive environment that encourages personal growth and offers competitive benefits, including a generous annual leave package and discounts at Marks & Spencer. Join us to be part of a dynamic team dedicated to excellence in logistics and supply chain transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at Gist or M&S on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Gist's operations and their partnership with Ocado. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your responses to common interview questions. Think about how your skills align with the role of a Customer Service Coordinator. We want to hear how you can tackle challenges and keep things running smoothly!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what they’re looking for.
We think you need these skills to ace Logistics Customer Service Coordinator
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through. We want to see the real you, so don’t be afraid to show your personality and how it aligns with our values at Gist.
Tailor Your Application:Make sure to customise your application for the Logistics Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, especially your ability to work in a fast-paced environment.
Attention to Detail:Since accuracy is key in this role, ensure your application is free from typos and errors. Double-check your data input and make sure everything is clear and concise, just like we expect in our daily operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Logistics Customer Service Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like tracking PODS and managing delivery discrepancies. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with various teams and customers, be prepared to discuss your communication style. Think of examples where you've effectively communicated complex information or resolved customer queries. This will highlight your ability to act as a single point of contact and ensure smooth operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as dealing with delivery discrepancies or managing tight deadlines. Practise your responses using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Your Team Player Attitude
Gist values teamwork and a 'can do' attitude, so be ready to share examples of how you've collaborated with others in previous roles. Highlight instances where your flexibility and methodical approach contributed to a successful outcome, showing that you can thrive in a fast-paced environment.
