At a Glance
- Tasks: Support customer service and logistics operations while gaining hands-on experience.
- Company: Join a leading global logistics provider focused on safety and sustainability.
- Benefits: Competitive salary, 25 days holiday, pension schemes, and exclusive perks.
- Other info: Dynamic environment with mentorship and a focus on continuous improvement.
- Why this job: Kickstart your career in logistics with real-world experience and growth opportunities.
- Qualifications: Enthusiastic learners with strong communication and organisational skills.
The predicted salary is between 25000 - 25000 £ per year.
Ambitious People Realising Creative Logistics Solutions.
Where will you be working? Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.
The Role
Are you looking to start your career in customer service and logistics with a global industry leader? At Den Hartogh we're looking for a motivated and enthusiastic Customer Service Apprentice to join our Dry Bulk Team. This is an exciting opportunity to gain hands on experience within our Customer Service, Administration and Customs functions while developing the skills and knowledge needed to progress into a Customer Service Advisor role. You'll work closely with experienced colleagues, support day to day transport activities, and learn how excellent service and operational coordination keep our business moving.
What You'll Be Doing
- Support the Customer Service team with a variety of administrative, customs and operational activities, helping to ensure customer deliveries run smoothly from start to finish.
- Supporting the management of transport orders from customer request through to delivery.
- Building positive relationships with customers and internal departments through professional communication.
- Assisting with customs administration and ensuring documentation is accurate and completed on time.
- Inputting and maintaining accurate customer, operational and financial records within internal systems.
- Liaising with Operations, Logistics, Finance and Sales teams to support smooth service delivery.
- Assisting with problem solving, customer queries and service issues.
- Supporting KPI reporting, operational updates and customer information.
- Learning how service performance, transport planning and customer expectations are managed.
- Developing an understanding of logistics processes, customer requirements and commercial impacts.
- Supporting continuous improvement initiatives and identifying opportunities to enhance customer experience.
Throughout the apprenticeship, you'll gain a strong understanding of how our Customer Service and Operations teams work together to deliver innovative logistics solutions and excellent customer service.
What We're Looking For
- Enthusiastic and eager to learn.
- Organised with strong attention to detail.
- A confident communicator.
- Customer focused with a positive attitude.
- Able to work collaboratively within a team.
- Comfortable using IT systems and learning new processes.
- Interested in logistics, transport and customer service.
- Able to manage tasks effectively in a fast paced environment.
What You'll Gain
- Hands on experience within a global logistics business.
- Structured training and development.
- Exposure to customer service, administration and customs processes.
- Support from experienced colleagues and mentors.
- The opportunity to progress into a Customer Service Advisor role upon successful completion of the apprenticeship.
What We Offer
At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:
- A culture built on trust, ownership, and responsibility, where your contributions truly matter.
- A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.
- Opportunities for professional growth and personal development, supported by tailored training programmes.
- A competitive benefits package, including:
- Excellent pension and life assurance schemes.
- 25 days of annual holiday.
- Access to our Benefit Hub for exclusive perks and discounts.
- Comprehensive support and Employee Assistance Programme.
- A workplace that values ambition, innovation, and collaboration - while never losing sight of the importance of enjoying what we do.
Logistics Customer Service Apprentice employer: Job Search Place Limited
At Royal Den Hartogh Logistics, we pride ourselves on being a family-owned leader in the logistics sector, where safety and sustainability are at the forefront of our operations. As a Logistics Customer Service Apprentice, you'll be immersed in a supportive and dynamic work culture that values your contributions and fosters professional growth through structured training and mentorship. With a competitive benefits package and a commitment to innovation and teamwork, we offer an exciting opportunity to kickstart your career in a global environment that truly values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Customer Service Apprentice
✨Get Involved in Local Logistics Events
Check out local job fairs, logistics expos, and supply chain workshops in your area. It’s a fantastic way to meet professionals and learn about potential apprenticeship opportunities. Plus, you never know when you might catch the eye of someone from a company like Job Search Place Limited!
✨Join Supply Chain and Logistics Groups
Connect with dedicated groups on social media platforms or join forums focused on logistics. These communities are gold mines for finding out about apprenticeship openings and insider tips on the industry. Getting active in these spaces can also help you build connections that might lead to opportunities at Job Search Place Limited.
✨Explore Local Universities and Colleges
Many educational institutions have partnerships with local businesses for apprenticeship programmes. Visit career services or attend university open days to network with recruiters who might have links to companies like Job Search Place Limited. They often have exclusive apprenticeship listings that aren't advertised widely!
✨Show Your Passion for Logistics!
When you're talking to potential employers, don’t just mention your skills—share why you're excited about a career in logistics and supply chain! Whether it’s reading up on the latest technologies or understanding sustainable practices, make sure your passion shines through. This is especially important for landing an apprenticeship with a forward-thinking company like Job Search Place Limited.
We think you need these skills to ace Logistics Customer Service Apprentice
Some tips for your application 🫡
Show Your Enthusiasm for Logistics:When crafting your cover letter, let your excitement for the logistics and supply chain field shine through. Share why you're eager to start your apprenticeship at Job Search Place Limited and how you see yourself growing in this area. We want to feel your passion for managing the movement of goods and materials!
Highlight Relevant Skills and Experiences:Even if you're just starting out, include any relevant skills or experiences in your CV. Think about teamwork, problem-solving, and maybe even your organisational skills from school projects or part-time jobs. We love seeing practical examples of how you can add value in a logistics environment!
Mention Any Certifications:If you've got any certifications related to logistics or supply chain management, be sure to mention them in your application. Whether it's first aid, health and safety training, or anything relevant, it shows us you're proactive and serious about your journey in this field.
Tailor Your Application for the Role:Make sure your application is specifically tailored for this apprenticeship. Bring in keywords from the job description and align your experiences directly with the role at Job Search Place Limited. We’re interested in how your background fits the challenges you will face in our logistics team!
How to prepare for a job interview at Job Search Place Limited
✨Get Familiar with Inventory Management Tools
Since you’re diving into logistics and supply chain, make sure you brush up on tools like SAP or Oracle. They might throw some technical questions your way about how these platforms work or what features you’d use to manage inventory levels.
✨Showcase Your Problem-Solving Skills
Logistics is all about solving puzzles! Be ready to discuss past experiences where you tackled a logistical challenge, even if it’s from school projects or part-time jobs. This will show that you’re ready to think on your feet.
✨Express Your Eagerness to Learn
As an apprentice, they’re looking for motivation and a willingness to absorb knowledge. Make it clear why you've chosen logistics and what you hope to gain from working at Job Search Place Limited. Share any specific areas within the supply chain that intrigue you.
✨Prepare for Scenario-Based Questions
Expect some situational questions during your interview — they might ask how you’d handle a delay in transport or a sudden demand spike. Think through a few scenarios in advance, and outline how you would approach those challenges logically.
